Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-2517

Notifications for incoming emails that fail to be processed

XMLWordPrintable

    • 952
    • 22

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Update 6th April, 2024

      Hi everyone,
      I'm here to share the latest on this Feature Request. We understand its significance to you and want you to know it's still a priority for us. Our current focus is on completing https://jira.atlassian.com/browse/JSDCLOUD-798, after which we'll turn our attention back to this feature. Please be assured that we have placed this feature on our list of priorities.

      Thank you for your patience.

      Cheers,
      Manpreet and the Jira Service Management Team

      Current Behaviour
      All the information can be found in the Service Desk mail log. Service Desk Mail log requires user to constantly monitor the log to see if a ticket has failed or not. It would be great to receive a notification like how JIRA does.

      • JIRA Email handling error:

      Workaround:

        1. image.png
          18 kB
          Mohamed Hazwan Ariffin

            poye philoye
            mariffin Mohamed Hazwan Ariffin (Inactive)
            Votes:
            592 Vote for this issue
            Watchers:
            387 Start watching this issue

              Created:
              Updated: