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  1. Jira Service Management Cloud
  2. JSDCLOUD-4140

Notify unauthorized users about ticket submission

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      Problem Statement

      Currently, if an unauthorized user tries creating a ticket through mail on JIRA, he/she won't receive any notification saying the ticket was not created.

      Suggested Resolution

      Trigger a mail notification when this happens, to let the user know that the ticket wasn't created on JIRA.

          Form Name

            [JSDCLOUD-4140] Notify unauthorized users about ticket submission

            Prathiksha added a comment -

            Hi Everyone,

            Thank you for your feedback on this feature.

            We are marking this issue as closed because it is a duplicate of JSDCLOUD-2517 which has received more traction. You can follow the ticket there as the source of truth.

            Thank you again for your feedback!

            Prathiksha M S
            Jira Service Management Cloud team

            Prathiksha added a comment - Hi Everyone, Thank you for your feedback on this feature. We are marking this issue as closed because it is a duplicate of JSDCLOUD-2517 which has received more traction. You can follow the ticket there as the source of truth. Thank you again for your feedback! Prathiksha M S Jira Service Management Cloud team

              Unassigned Unassigned
              rrosa@atlassian.com Rodrigo Rosa
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                Created:
                Updated:
                Resolved: