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  1. Jira Service Management Cloud
  2. JSDCLOUD-4140

Notify unauthorized users about ticket submission

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Statement

      Currently, if an unauthorized user tries creating a ticket through mail on JIRA, he/she won't receive any notification saying the ticket was not created.

      Suggested Resolution

      Trigger a mail notification when this happens, to let the user know that the ticket wasn't created on JIRA.

      Attachments

        Issue Links

          is duplicated by

          Suggestion - JSDCLOUD-2517 Notifications for incoming emails that fail to be processed

          • Under Consideration
          is related to

          Suggestion - JSDSERVER-4140 Notify unauthorized users about ticket submission

          • Closed

          Activity

            People

              Unassigned Unassigned
              rrosa@atlassian.com Rodrigo Rosa
              Votes:
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              Dates

                Created:
                Updated:
                Resolved: