Notify unauthorized users about ticket submission

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    • Type: Suggestion
    • Resolution: Low Engagement
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    • Component/s: None
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    • 1

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Statement

      Currently, if an unauthorized user tries creating a ticket through mail on JIRA, he/she won't receive any notification saying the ticket was not created.

      Suggested Resolution

      Trigger a mail notification when this happens, to let the user know that the ticket wasn't created on JIRA.

              Assignee:
              Unassigned
              Reporter:
              Rodrigo Rosa
              Votes:
              6 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: