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  1. Jira Service Management Cloud
  2. JSDCLOUD-3126

In Application Service Desk Notifications for failing Queues

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Create In-App notifications when the JIRA Service Desk Mail queue is congested or failing.

      Suggested Solution

      In JIRA it is possible to raise alerts via In App Notifications, it would be good to have a notification raised for when the Mail queue is failing so that it can be easily brought to the Administrators attention. In particular in situations where customers rely on email as contact method the Administrators need to be aware as soon as possible that incoming mail is failing.

      Workaround

      Manually review the Email Logs for failures.

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        Issue Links

          duplicates

          Suggestion - JSDCLOUD-2517 Notifications for incoming emails that fail to be processed

          • Under Consideration
          is duplicated by

          Suggestion - JSDCLOUD-2517 Notifications for incoming emails that fail to be processed

          • Under Consideration
          is related to

          Suggestion - JSDSERVER-3126 In Application Service Desk Notifications for failing Queues

          • Closed

          Activity

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              Unassigned Unassigned
              majones Matt Jones (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: