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  1. Jira Service Management Cloud
  2. JSDCLOUD-3126

In Application Service Desk Notifications for failing Queues

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Create In-App notifications when the JIRA Service Desk Mail queue is congested or failing.

      Suggested Solution

      In JIRA it is possible to raise alerts via In App Notifications, it would be good to have a notification raised for when the Mail queue is failing so that it can be easily brought to the Administrators attention. In particular in situations where customers rely on email as contact method the Administrators need to be aware as soon as possible that incoming mail is failing.

      Workaround

      Manually review the Email Logs for failures.

          Form Name

            [JSDCLOUD-3126] In Application Service Desk Notifications for failing Queues

            Prathiksha added a comment -

            Hi Everyone,

            Thank you for your feedback on this feature.

            We are marking this issue as closed because it is a duplicate of JSDCLOUD-2517 which has received more traction. You can follow the ticket there as the source of truth.

            Thank you again for your feedback!

            Prathiksha M S
            Jira Service Management Cloud team

            Prathiksha added a comment - Hi Everyone, Thank you for your feedback on this feature. We are marking this issue as closed because it is a duplicate of JSDCLOUD-2517 which has received more traction. You can follow the ticket there as the source of truth. Thank you again for your feedback! Prathiksha M S Jira Service Management Cloud team

            Jason D'Cruz added a comment -

            Hi All,

            Thanks for your patience. We appreciate the merit of this issue, but don't intend to work on it in the foreseeable future. We'll review it again within a year to see if our decision has changed.

            Thanks,

            Jason and the Jira Service Management Team

            Jason D'Cruz added a comment - Hi All, Thanks for your patience. We appreciate the merit of this issue, but don't intend to work on it in the foreseeable future. We'll review it again within a year to see if our decision has changed. Thanks, Jason and the Jira Service Management Team

            Deleted Account (Inactive) added a comment -

            Hi Matthew,

             

            If you could please advise how soon this feature can be implemented. It would be great to have this feature so we are not missing any issues reported into our helpdesk. 

             

            Please could you provide me with an update.

             

            Many thanks

             

            Kamaran

            Deleted Account (Inactive) added a comment - Hi Matthew,   If you could please advise how soon this feature can be implemented. It would be great to have this feature so we are not missing any issues reported into our helpdesk.    Please could you provide me with an update.   Many thanks   Kamaran

            Deleted Account (Inactive) added a comment -

            Hi Matthew,

             

            If you could please advise how soon this feature can be implemented. It would be great to have this feature so we are not missing any issues reported into our helpdesk. 

             

            Please could you provide me with an update.

             

            Many thanks

             

            Kamaran

            Deleted Account (Inactive) added a comment - Hi Matthew,   If you could please advise how soon this feature can be implemented. It would be great to have this feature so we are not missing any issues reported into our helpdesk.    Please could you provide me with an update.   Many thanks   Kamaran

            Matthew McMahon (Inactive) added a comment -

            Assume incoming

            Matthew McMahon (Inactive) added a comment - Assume incoming

            Matthew McMahon (Inactive) added a comment -

            Hi majones

            Is this in relation to Incoming Email or Outgoing?

            Regards
            Matt
            JIRA Service Desk developer

            Matthew McMahon (Inactive) added a comment - Hi majones Is this in relation to Incoming Email or Outgoing? Regards Matt JIRA Service Desk developer

              Unassigned Unassigned
              majones Matt Jones (Inactive)
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                Created:
                Updated:
                Resolved: