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  1. Jira Service Management Cloud
  2. JSDCLOUD-16100

Notify Administrator when Customer submits an issue, but their Account verification required

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      Issue Summary

      When customers create an account, they would need to verify their email in order for their account to be created. This means, their emails would not create issues/tickets.

      We need a way that Administrators would be notified when this happens, so we're aware of the situation and customers are not left hanging.

      Steps to Reproduce

      1. Customer submits an issue/ticket through email
      2. Customer doesn't click "verify email"
      3. Their emails do not create issues.

      Expected Results

      Administrators do not get notified in any way, so we don't know that a customer is stuck unable to contact us.

      Actual Results

       We need a way to be notified automatically for such a scenario.

      Workaround

      The solution presented here can also be used for notifications on CONDITION PENDING. Only being necessary to update the SEND WEB REQUEST action on the automation shared to filter this specific result:

      http://<site>.atlassian.net/rest/jira-email-processor-plugin/1.0/mail/audit/process/CHANNEL<id>?from={{epochtimestamp}}&statuses=Condition%20Pending 

       

       

              Unassigned Unassigned
              61184d61a42c Nadhila Savira (Inactive)
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                Created:
                Updated: