-
Suggestion
-
Resolution: Fixed
-
None
-
616
-
15
-
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Hi everyone,
Thank you for your interest in this issue.
As a part of Jira Service Management Data Center 4.21 we have released column configuration on the Help center’s request list view. This allows Jira admins to select the columns that they would like to appear in their customer's requests list. It also allows customers to configure and order the columns.
The available fields are type, reference, summary, status, service project, requester, created date, updated date, due date, assignee and priority.
Please refer to our documentation to learn how to configure the requests list.
Kind regards,
Charlie Marriott
Jira Service Management, Data Center & Server
Problem Definition
It currently is not possible to add or remove columns and filters on the "My Requests" page of the customer portal.
Suggestion
- Ability to configure the columns a customer sees in the help center when viewing their list of request/s. Example would be to remove the "service project" column, but add a "date entered" column.
- It would be nice if the My Request page could get customized, providing the ability to add or remove particular columns and filters. This would allow for customers to filter their requests more efficiently.
- derived from
-
- Closed
- duplicates
-
- Closed
- is duplicated by
-
- Closed
-
- Closed
-
- Closed
- relates to
-
- Closed
-
- Closed
-
- Closed
-
- Closed
-
- Closed
-
- Gathering Interest
- mentioned in
-
Page Loading...
-
-
-
-
-
-
-
-
-
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDSERVER-4580] Change columns in Customer Portal 'requests' page
what about custom fields? can they also be displayed / configured on the Portal?
Hi adbc7386d1c2,
Thank you for your question.
On February 2, 2021 PT, we stopped selling new licenses for our server products and ceased new feature development in our server product line. Due to this, the customer portal requests page updates are only available in JSM Data Center version 4.21+.
Server customers continue to have access to maintenance and support (such as bug fixes and security bug fixes for vulnerabilities) for an additional three years (until February 2, 2024).
Also look for the 'Data Center' lozenge/status icon in our product release notes for further indication of which deployment a given feature is available for.
I hope that provides more clarity.
Kind regards,
Charlie
Jira Service Management, Server & Data Center
Will this also be available for Jira Service Management Server 4.21?
Hi everyone,
Thank you for your interest in this issue.
As a part of Jira Service Management Data Center 4.21 we have released column configuration on the Help center’s request list view. This allows Jira admins to select the columns that they would like to appear in their customer's requests list. It also allows customers to configure and order the columns.
The available fields are type, reference, summary, status, service project, requester, created date, updated date, due date, assignee and priority.
Please refer to our documentation to learn how to configure the requests list.
Kind regards,
Charlie Marriott
Jira Service Management, Data Center & Server
No new features will ever come to Server, as Atlassian has gone Cloud-Only now.
The same functionality is already implemented for cloud version. When can we expect the same for Data Centers and server?
Can anything be done with the above two spam comments selling addons?
I am using JSM 5.0, but I cannot see any option to customize Request view, neither as admin nor as customer. Is there anything I would need to configure before?