[JSDSERVER-798] Add the ability to configure multiple email handlers for a single Service Desk project - Create and track feature requests for Atlassian products.

XML

Word

Printable

Details

Type: Suggestion
Status: Closed (View Workflow)
Resolution: Fixed
Fix Version/s: 4.22.0
Component/s: Email - Incoming
Labels:

UIS:
181
Support reference count:
82
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Description

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

Atlassian Update – 18 February 2022

Hi everyone,

Thank you for your interest in this issue, and to those customers who tried out the beta version of this feature and shared their feedback!

We have now shipped multiple email channel support for Jira Service Management Data Center 4.22.

You can now configure as many dedicated email channels as you need for better communication with customers. Their emails will turn into requests or comments, personalising and speeding up the process.

Learn more about email channels.

Kind regards,

Charlie

Jira Service Management, Data Center & Server

Problem: A single Service Desk may have many Request Types yet only one email account can be associated with one Request Types meaning users have to use the GUI to create a Service Desk Request.

Suggestion(s): Allow multiple email address to be associated with a single Service Desk, multiple Request Types to be associated with a single email address, or holistically associate the Service Desk with one email.

Attachments

- Sort By Name
- Sort By Date
- Ascending
- Descending
- Thumbnails
- List

Screen Shot 2022-02-24 at 9.27.17 am.png
129 kB
23/Feb/2022 10:27 PM
image-2022-02-24-11-22-21-732.png
129 kB
24/Feb/2022 12:22 AM

Issue Links

is duplicated by

JSDSERVER-835 Allow linking of multiple email accounts with JIRA Service Desk

Closed

JSDSERVER-1816 As an Admin, I would like to be able to configure multiple e-mail accounts for separate request types in a service desk

Closed

JSDSERVER-2355 As a service desk admin , require multiple email configured for creating issue per service desk project.

Closed

relates to

JSDSERVER-1518 JIRA Service Desk mail handler do not have a field to choose mailbox, folder, or catch email address

Gathering Interest

JSDCLOUD-798 Allow multiple email addresses to be associated with a single Service Desk

Under Consideration

JSDS-7001 Loading...

resolves

JSDSERVER-6998 Office 365 using OAuth 2.0 doesn't support GCC customers

Closed

derives: QUALITY-398 Loading...

is related to: SDS-13515 Loading...

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(1 relates to, 1 resolves, 1 derives, 1 is related to, 15 mentioned in)

Activity

People

Assignee:: Charlie Marriott

Reporter:: James Giles IV (Inactive)

Votes:: 601 Vote for this issue

Watchers:: 298 Start watching this issue

Dates

Created:: 15/Sep/2014 4:50 PM

Updated:: 20/Feb/2023 6:55 AM

Resolved:: 17/Feb/2022 5:01 AM

Details

Description

Attachments

Attachments

Issue Links

Activity

People

Dates

Backbone Issue Sync