• Type: Suggestion
• Resolution: Fixed
• Fix Version/s: 4.22.0
• Component/s: Email - Incoming
• Labels:

  • affects-cloud
  • affects-server
  • multiple-incoming-email

1. 

   Screen Shot 2022-02-24 at 9.27.17 am.png

   129 kB

   23/Feb/2022 10:27 PM

2. 

   image-2022-02-24-11-22-21-732.png

   129 kB

   24/Feb/2022 12:22 AM

[JSDSERVER-798] Add the ability to configure multiple email handlers for a single Service Desk project

eb made changes - 23/May/2024 10:25 AM

Comment

[ his is eactly feature we need on cloud instance to be able to manage ESM project. we have only one ESM project (internal one) and need ad an incoming (aliased email) to receive external "job application". like [job@company.com|mailto:job@company.com] then we need another email to contact board member like  : [direction@company.com.|mailto:direction@company.com.] how can we workaround this and can this be released on Jira cloud?   what you thinkg Craig Shannon ? h4.   ]

eb made changes - 23/May/2024 10:19 AM

Comment

[ this is eactly feature we need on cloud instance to be able to manage ESM project. we have only one ESM project (internal one) and need ad an incoming (aliased email) to receive external "job application". like [job@company.com|mailto:job@company.com] then we need another email to contact board member like  : [direction@company.com.|mailto:direction@company.com.] how can we workaround this and can this be released on Jira cloud? ]

Rodrigo Martinez made changes - 07/Nov/2023 8:25 PM

Remote Link

Original: This issue links to "JSDS-7001 (Bulldog)" [ 500567 ]

New: This issue links to "JSMDC-7001 (JIRA Server (Bulldog))" [ 500567 ]

ajaiswal made changes - 20/Feb/2023 6:55 AM

Remote Link

New: This issue links to "Page (Confluence)" [ 732986 ]

Charlie Marriott made changes - 14/Dec/2022 5:05 AM

Remote Link

Original: This issue links to "Page (Confluence)" [ 525052 ]

ajaiswal made changes - 06/Dec/2022 10:01 AM

Remote Link

New: This issue links to "Page (Confluence)" [ 712039 ]

Alex Cooksey made changes - 07/Mar/2022 12:59 AM

Link

New: This issue resolves JSDSERVER-6998 [ JSDSERVER-6998 ]

Craig Shannon made changes - 24/Feb/2022 12:22 AM

Attachment

New: image-2022-02-24-11-22-21-732.png [ 417346 ]

Craig Shannon made changes - 23/Feb/2022 10:27 PM

Attachment

New: Screen Shot 2022-02-24 at 9.27.17 am.png [ 417345 ]

Charlie Marriott made changes - 18/Feb/2022 4:22 AM

Description

Original: {panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-798]. {panel} {panel:title=Atlassian Update – 2 July 2021|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, Thank you for your interest in this issue. We are excited to let you know that the [JSM Data Center 4.18 release|https://confluence.atlassian.com/servicemanagement/jira-service-management-4-18-x-release-notes-1072467369.html#JiraServiceManagement4.18.xreleasenotes-multipleemails] includes a beta version of upcoming multiple email channel support for JSM. We have been working on increasing the number of email channels you can configure in Jira Service Management so your customers can send emails to different addresses and get them turned into requests or comments. This will let you use different channels for different request types, or just have more personalised email addresses for your customers. Please refer to [this document|https://confluence.atlassian.com/jiracore/adding-multiple-email-channels-for-creating-requests-1063178702.html] for details on how to enable and setup this feature. We would also love your feedback, which you can share via [this survey|https://forms.gle/yiLzhsWEJm7Ks6Mq6]. We look forward to hearing how you go with the beta version of multiple email channel support for JSM! Kind regards, Charlie Marriott Jira Service Management, Server & Data Center {panel} *Problem*: A single Service Desk may have many _Request Types_ yet only one email account can be associated with one _Request Types_ meaning users have to use the GUI to create a Service Desk Request. *Suggestion(s)*: Allow multiple email address to be associated with a single Service Desk, multiple _Request Types_ to be associated with a single email address, or holistically associate the Service Desk with one email.

New: {panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for {*}JIRA Service Desk Server{*}. Using {*}JIRA Service Desk Cloud{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-798]. {panel} {panel:title=Atlassian Update – 18 February 2022|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, Thank you for your interest in this issue, and to those customers who tried out the beta version of this feature and shared their feedback! We have now shipped multiple email channel support for [Jira Service Management Data Center 4.22|https://confluence.atlassian.com/servicemanagement/jira-service-management-4-22-x-release-notes-1114802916.html#JiraServiceManagement4.22.xreleasenotes-requests]. You can now configure as many dedicated email channels as you need for better communication with customers. Their emails will turn into requests or comments, personalising and speeding up the process. [Learn more about email channels|https://confluence.atlassian.com/servicemanagementserver/receiving-requests-by-email-939926303.html]. Kind regards, Charlie Jira Service Management, Data Center & Server {panel} {*}Problem{*}: A single Service Desk may have many _Request Types_ yet only one email account can be associated with one _Request Types_ meaning users have to use the GUI to create a Service Desk Request. {*}Suggestion(s){*}: Allow multiple email address to be associated with a single Service Desk, multiple _Request Types_ to be associated with a single email address, or holistically associate the Service Desk with one email.

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