Uploaded image for project: 'Jira Service Management Server and Data Center'
  1. Jira Service Management Server and Data Center
  2. JSDSERVER-6998

Office 365 using OAuth 2.0 doesn't support GCC customers

    XMLWordPrintable

    Details

    • UIS:
      3
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      Issue Summary

      Since Jira Service Desk 4.12, support to connect mail channels to Office 365 accounts using OAuth 2.0 has been introduced. However, it doesn't support GCC (Government Community Cloud) accounts.

      It isn't supported because regular Office 365 accounts connect to outlook.office365.com whilst GCC accounts connect to outlook.office365.us.

      Therefore, the connection is not established and the mail channel can't be connected using OAuth 2.0

      Workaround

      Manually update the hosts file of the operating system to point to the US domain. However, doing this will remove the automatic failover to a new IP address in case of outages in the primary IP address.

      Example:

      40.66.16.130 outlook.office365.com
      

        Attachments

          Issue Links

            Activity

              People

              Assignee:
              Unassigned Unassigned
              Reporter:
              rbaldasso Rodrigo Baldasso
              Votes:
              8 Vote for this issue
              Watchers:
              11 Start watching this issue

                Dates

                Created:
                Updated:

                  Backbone Issue Sync

                  • Backbone Issue Sync is enabled for your project, but there is no synchronization info for this issue.