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  1. Jira Service Management Data Center
  2. JSDSERVER-11219

'Other' option for Email service provider missing when creating new email channel

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Medium Medium
    • 4.22.2
    • 4.22.0
    • Email - Incoming
    • None

      Problem

      When a JSM Server license is applied, the 'Other' option for Email service provider is missing when creating new email channel for a Service project. Only Google, Microsoft and Yahoo options are available

      The 'Other' option is available when Data Center license is applied.

      Environment

      JSM 4.22.0

      Steps to Reproduce

      1. Create Service project
      2. Navigate to (Project > Project settings > Email requests)
      3. Click on 'Create Channel' button
      4. Click on the dropdown for Email service provider

      Expected Results

      1. Four options are available: Google, Microsoft, Yahoo, Others

      Actual Results

      1. Three options are available: Google, Microsoft, Yahoo

      Workaround

      This is a Bug in the multiple email channels feature screen. There is a dark feature available that can disable the multiple email channels feature which will allow the 'Other' option to be displayed:

      1. To access dark features page, follow the instructions here: https://confluence.atlassian.com/jirakb/enable-dark-feature-in-jira-959286331.html
      2. Once there, add this property: 
        sd.multi.incoming.email.support.disabled

        Note that this will disable the multiple email channels feature in the entire environment, affecting all projects

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          Form Name

            [JSDSERVER-11219] 'Other' option for Email service provider missing when creating new email channel

            Tripta Kaur made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 987905 ]
            Conny Postma made changes -
            Remote Link Original: This issue links to "Page (Atlassian Documentation)" [ 632160 ]
            Julien Rey made changes -
            Link New: This issue is duplicated by JSDSERVER-12829 [ JSDSERVER-12829 ]
            Julien Rey made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 704693 ]
            Julien Rey made changes -
            Link New: This issue is related to JSDSERVER-6998 [ JSDSERVER-6998 ]
            Satej Mirpagar made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 656635 ]
            Satej Mirpagar made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 635144 ]
            Bugfix Automation Bot made changes -
            Priority Original: Low [ 4 ] New: Medium [ 3 ]
            SET Analytics Bot made changes -
            UIS Original: 3 New: 41

              01656e440512 Craig Shannon
              ywoo Yit Wei
              Affected customers:
              0 This affects my team
              Watchers:
              12 Start watching this issue

                Created:
                Updated:
                Resolved: