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Bug
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Resolution: Fixed
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Medium
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4.22.0
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None
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7
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Severity 3 - Minor
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41
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Problem
When a JSM Server license is applied, the 'Other' option for Email service provider is missing when creating new email channel for a Service project. Only Google, Microsoft and Yahoo options are available
The 'Other' option is available when Data Center license is applied.
Environment
JSM 4.22.0
Steps to Reproduce
- Create Service project
- Navigate to (Project > Project settings > Email requests)
- Click on 'Create Channel' button
- Click on the dropdown for Email service provider
Expected Results
Actual Results
Workaround
This is a Bug in the multiple email channels feature screen. There is a dark feature available that can disable the multiple email channels feature which will allow the 'Other' option to be displayed:
- To access dark features page, follow the instructions here: https://confluence.atlassian.com/jirakb/enable-dark-feature-in-jira-959286331.html
- Once there, add this property:
sd.multi.incoming.email.support.disabled
Note that this will disable the multiple email channels feature in the entire environment, affecting all projects
- is duplicated by
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JSDSERVER-12829 No option to configure Oauth as authentication method when selecting 'Other' in Mail Handler config
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- Gathering Impact
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- is related to
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JSDSERVER-6998 Office 365 using OAuth 2.0 doesn't support GCC customers
- Closed
- is blocked by
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SDS-63851 You do not have permission to view this issue
- mentioned in
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[JSDSERVER-11219] 'Other' option for Email service provider missing when creating new email channel
Remote Link | New: This issue links to "Page (Confluence)" [ 987905 ] |
Remote Link | Original: This issue links to "Page (Atlassian Documentation)" [ 632160 ] |
Link | New: This issue is duplicated by JSDSERVER-12829 [ JSDSERVER-12829 ] |
Remote Link | New: This issue links to "Page (Confluence)" [ 704693 ] |
Link |
New:
This issue is related to |
Remote Link | New: This issue links to "Page (Confluence)" [ 656635 ] |
Resolution | New: Fixed [ 1 ] | |
Status | Original: Waiting for Release [ 12075 ] | New: Closed [ 6 ] |
Remote Link | New: This issue links to "Page (Confluence)" [ 635144 ] |
Priority | Original: Low [ 4 ] | New: Medium [ 3 ] |
UIS | Original: 3 | New: 41 |