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  1. Jira Service Management Data Center
  2. JSDSERVER-835

Allow linking of multiple email accounts with JIRA Service Desk

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • Email - Incoming
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As stated in this documentation, you can only link one email account with JIRA Service Desk.

      It would be better if users are able to link multiple email account with JIRA Service Desk if for some reason forwarding rules or aliases doesn't work for them.

            [JSDSERVER-835] Allow linking of multiple email accounts with JIRA Service Desk

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011454 ] New: JAC Suggestion Workflow 3 [ 3648897 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664304 ] New: JAC Suggestion Workflow [ 3011454 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324410 ] New: Confluence Workflow - Public Facing v4 [ 2664304 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053489 ] New: JSD Suggestion Workflow - TEMP [ 2324410 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048610 ] New: JSD Suggestion Workflow [ 2053489 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280534 ] New: JSD Suggestion Workflow - TEMP [ 2048610 ]
            jonah (Inactive) made changes -
            Description Original: As stated in [this documentation|https://confluence.atlassian.com/display/SERVICEDESK/Setting+up+the+email+channel#Settinguptheemailchannel-Usingmultipleemailaccounts], you can only link one email account with JIRA Service Desk.

            It would be better if users are able to link multiple email account with JIRA Service Desk if for some reason forwarding rules or aliases doesn't work for them.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-835].
              {panel}

            As stated in [this documentation|https://confluence.atlassian.com/display/SERVICEDESK/Setting+up+the+email+channel#Settinguptheemailchannel-Usingmultipleemailaccounts], you can only link one email account with JIRA Service Desk.

            It would be better if users are able to link multiple email account with JIRA Service Desk if for some reason forwarding rules or aliases doesn't work for them.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-835 [ JSDCLOUD-835 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 729749 ] New: JSD Suggestion Workflow [ 1280534 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Paul Greig made changes -
            Remote Link Original: This issue links to "Page (Extranet)" [ 81615 ] New: This issue links to "Page (Extranet)" [ 81615 ]

              Unassigned Unassigned
              ywoo Yit Wei
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              2 Vote for this issue
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              6 Start watching this issue

                Created:
                Updated:
                Resolved: