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Suggestion
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Resolution: Fixed
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4
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5
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Hi everyone,
Thank you for your interest in this issue, and to those customers who tried out the beta version of this feature and shared their feedback!
We have now shipped multiple email channel support for Jira Service Management Data Center 4.22.
You can now configure as many dedicated email channels as you need for better communication with customers. Their emails will turn into requests or comments, personalising and speeding up the process.
Learn more about email channels.
Kind regards,
Charlie
Jira Service Management, Data Center & Server
Problem Definition
As a service desk admin , would like to have multiple email configured for creating issue per service desk project . Each email creating a different request type/priority .
Suggested Solution
Provide multiple email setting per project for creating issue . Each email create different request type/priority issue .
- duplicates
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- Closed
- relates to
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- Closed
[JSDSERVER-2355] As a service desk admin , require multiple email configured for creating issue per service desk project.
| Description |
Original:
{panel:bgColor=#e7f4fa}
*NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2355]. {panel} {panel:title=Atlassian Update – 2 July 2021|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, Thank you for your interest in this issue. We are excited to let you know that the [JSM Data Center 4.18 release|https://confluence.atlassian.com/servicemanagement/jira-service-management-4-18-x-release-notes-1072467369.html#JiraServiceManagement4.18.xreleasenotes-multipleemails] includes a beta version of upcoming multiple email channel support for JSM. We have been working on increasing the number of email channels you can configure in Jira Service Management so your customers can send emails to different addresses and get them turned into requests or comments. This will let you use different channels for different request types, or just have more personalised email addresses for your customers. Please refer to [this document|https://confluence.atlassian.com/jiracore/adding-multiple-email-channels-for-creating-requests-1063178702.html] for details on how to enable and setup this feature. We would also love your feedback, which you can share via [this survey|https://forms.gle/yiLzhsWEJm7Ks6Mq6]. We look forward to hearing how you go with the beta version of multiple email channel support for JSM! Kind regards, Charlie Marriott Jira Service Management, Server & Data Center {panel} h3. Problem Definition As a service desk admin , would like to have multiple email configured for creating issue per service desk project . Each email creating a different request type/priority . h3. Suggested Solution Provide multiple email setting per project for creating issue . Each email create different request type/priority issue . |
New:
{panel:bgColor=#e7f4fa}
*NOTE:* This suggestion is for {*}JIRA Service Desk Server{*}. Using {*}JIRA Service Desk Cloud{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2355]. {panel} {panel:title=Atlassian Update – 31 May 2022|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, Thank you for your interest in this issue, and to those customers who tried out the beta version of this feature and shared their feedback! We have now shipped multiple email channel support for [Jira Service Management Data Center 4.22|https://confluence.atlassian.com/servicemanagement/jira-service-management-4-22-x-release-notes-1114802916.html#JiraServiceManagement4.22.xreleasenotes-requests]. You can now configure as many dedicated email channels as you need for better communication with customers. Their emails will turn into requests or comments, personalising and speeding up the process. [Learn more about email channels|https://confluence.atlassian.com/servicemanagementserver/receiving-requests-by-email-939926303.html]. Kind regards, Charlie Jira Service Management, Data Center & Server {panel} h3. Problem Definition As a service desk admin , would like to have multiple email configured for creating issue per service desk project . Each email creating a different request type/priority . h3. Suggested Solution Provide multiple email setting per project for creating issue . Each email create different request type/priority issue . |
| Fix Version/s | New: 4.22 [ 99907 ] | |
| Resolution | New: Fixed [ 1 ] | |
| Status | Original: In Progress [ 3 ] | New: Closed [ 6 ] |
| UIS | Original: 10 | New: 4 |
| UIS | Original: 4 | New: 10 |
| UIS | Original: 9 | New: 4 |
| Assignee | New: Charlie Marriott [ cmarriott ] |
| Status | Original: Gathering Interest [ 11772 ] | New: In Progress [ 3 ] |
| Remote Link | Original: This issue links to "Page (Confluence)" [ 595905 ] |
| Remote Link | New: This issue links to "Page (Confluence)" [ 601919 ] |
| UIS | Original: 13 | New: 9 |