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  1. Jira Service Management Data Center
  2. JSDSERVER-2355

As a service desk admin , require multiple email configured for creating issue per service desk project.


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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Atlassian Update – 31 May 2022

      Hi everyone,

      Thank you for your interest in this issue, and to those customers who tried out the beta version of this feature and shared their feedback!

      We have now shipped multiple email channel support for Jira Service Management Data Center 4.22.

      You can now configure as many dedicated email channels as you need for better communication with customers. Their emails will turn into requests or comments, personalising and speeding up the process.

      Learn more about email channels.

      Kind regards,


      Jira Service Management, Data Center & Server

      Problem Definition

      As a service desk admin , would like to have multiple email configured for creating issue per service desk project . Each email creating a different request type/priority .

      Suggested Solution

      Provide multiple email setting per project for creating issue . Each email create different request type/priority issue .

            cmarriott Charlie Marriott
            nroslan Atiqah Roslan
            20 Vote for this issue
            11 Start watching this issue