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  1. Jira Service Management Data Center
  2. JSDSERVER-798

Add the ability to configure multiple email handlers for a single Service Desk project


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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Atlassian Update – 18 February 2022

      Hi everyone,

      Thank you for your interest in this issue, and to those customers who tried out the beta version of this feature and shared their feedback!

      We have now shipped multiple email channel support for Jira Service Management Data Center 4.22.

      You can now configure as many dedicated email channels as you need for better communication with customers. Their emails will turn into requests or comments, personalising and speeding up the process.

      Learn more about email channels.

      Kind regards,


      Jira Service Management, Data Center & Server

      Problem: A single Service Desk may have many Request Types yet only one email account can be associated with one Request Types meaning users have to use the GUI to create a Service Desk Request.

      Suggestion(s): Allow multiple email address to be associated with a single Service Desk, multiple Request Types to be associated with a single email address, or holistically associate the Service Desk with one email.

            cmarriott Charlie Marriott
            jgiles@atlassian.com James Giles IV (Inactive)
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