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  1. Jira Service Management Data Center
  2. JSDSERVER-4002

As an admin I want to be able to add description for star rating

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Description

      Today, customers can click the rating scale to indicate their level of satisfaction, which depicted by stars. However, there's no description for the rating scale to indicate the levels of satisfaction.

      Suggestion

      Allow an admin to add description to the rating scale to explain what it means to rate 2 stars or 4 stars or so

      Workaround

      Edit the soy template from jira-servicedesk-3.1.x/servicedesk/notifications/feedback/service-request-feedback.soy
      Please note that this is considered as customization and it falls outside of our Support scope as per the Atlassian Support Offerings. Please raise a question in Answers if you need further assistance.

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          Form Name

            [JSDSERVER-4002] As an admin I want to be able to add description for star rating

              Unassigned Unassigned
              michin Michelle Chin
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              10 Vote for this issue
              Watchers:
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                Created:
                Updated:
                Resolved: