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  1. Jira Service Management Data Center
  2. JSDSERVER-1809

Automatically set Customer Request Type when issue is created via Jira

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Whenever we create an issue via Jira's default screen (not Service Management portal) the Customer Request Type is set to "No match".

      It would be great if the Customer Request Type could be retrieved from the association between Issue Type and Customer Request Type, at least when there's only one association.

      Workaround

        1. Screen Shot 2016-09-14 at 2.20.01 PM.png
          Screen Shot 2016-09-14 at 2.20.01 PM.png
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            [JSDSERVER-1809] Automatically set Customer Request Type when issue is created via Jira

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            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976536 ]
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              Unassigned Unassigned
              malmeida Marcus Silveira
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                Created:
                Updated: