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Suggestion
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Resolution: Unresolved
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16
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1
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NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Many SLA:s has a goal value of "end of next business day" or end of several business days. This is not possible now since you can only set a certain number of hours as a goal.
For example SLA goal of "next business day" and an issue is created at 12:00. Business day goes from 8-16:00. Target time should then be 16:00 the next day and not at 12:00 next day.
- is duplicated by
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JSDCLOUD-2038 Allow days "d" in SLA Goal
- Closed
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JSDCLOUD-2063 Service Desk SLAs measured in days
- Closed
- is related to
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JSDCLOUD-59 Ability to display SLA times in different formats
- Closed
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JSDCLOUD-966 Create SLA goal using days or weeks
- Closed
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JSDSERVER-706 Add number of business days as Goal value
- Gathering Interest
- relates to
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JSDCLOUD-3050 SLA time format: "days, hours, minutes"
- Closed
- mentioned in
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