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  1. Jira Service Desk Cloud
  2. JSDCLOUD-59

Display lengthier SLA times in appropriate format (i.e. days)

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    • UIS:
      3
    • Support reference count:
      10
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      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Atlassian Update: 9 March 2020

      Hi all,

      Thanks for your feedback and votes on this suggestion. Unfortunately, we've had to place the development of this feature on hold, owing to other priorities, thus this work is no longer scheduled on our roadmap. I'm sorry for the disappointment that this status update will cause.

      Kind regards,

      Caroline Bartle | Jira Service Desk Product Management

       
      Currently, the service level agreement (SLA) feature only allows the entry and display of SLAs in hours. Sometimes, an issue may take a few days to resolve, or lower priority issues could have a target resolution, for example, of 5 days (working days, hopefully - when the calendar feature is implemented).

      It'd be great if these longer timeframes could be converted when displayed, into a more user-friendly time format. For example five days currently shows as 120 hours. Maybe this could be an option the admin sets, and the raw value (hours) displayed when you hover over the SLA?

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              Assignee:
              Unassigned
              Reporter:
              bewareofcabbage Andrew B
              Votes:
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                Updated: