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  1. Jira Service Management Cloud
  2. JSDCLOUD-59

Ability to display SLA times in different formats

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Product update 7 June 2022

      Hey all, 

      Quick update to let you know that rollout for the toggle started at the end of last week. It continues this week. You should see it in your instance shortly. 

      I have updated the original blog post with more information.

      https://community.atlassian.com/t5/Jira-Service-Management-articles/A-fresh-look-at-SLAs-in-Jira-Service-Management/ba-p/1881636

      Cheers, 

      Ben.

      Currently, the service level agreement (SLA) feature only allows the entry and display of SLAs in hours. Sometimes, an issue may take a few days to resolve, or lower priority issues could have a target resolution, for example, of 5 days (working days, hopefully - when the calendar feature is implemented).

      It'd be great if these longer timeframes could be converted when displayed, into a more user-friendly time format. For example five days currently shows as 120 hours. Maybe this could be an option the admin sets, and the raw value (hours) displayed when you hover over the SLA?

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              7ad1551c39c0 Benjamin Paton
              c7bc78bd937d Andrew B
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