• Type: Suggestion
• Resolution: Fixed
• Fix Version/s: 3.6.0
• Component/s: SLA
• Labels:

  • affects-server
  • eexp-agents

1. 

   Tech_import_test_-_DEV_JIRA.png

   16 kB

   12/Nov/2013 3:59 AM

[JSDSERVER-59] Display lengthier SLA times in appropriate format (i.e. days)

Elton Santos made changes - 22/Jun/2021 2:13 AM

Remote Link

New: This issue links to "Page (Confluence)" [ 560843 ]

Charlie Marriott made changes - 04/Mar/2021 3:58 AM

Resolution	Original: Done [ 17 ]	New: Fixed [ 1 ]
Status	Original: Closed [ 6 ]	New: Closed [ 6 ]

Katherine Yabut made changes - 19/Sep/2019 5:56 AM

Workflow	Original: JAC Suggestion Workflow [ 3011106 ]	New: JAC Suggestion Workflow 3 [ 3648310 ]
Status	Original: RESOLVED [ 5 ]	New: Closed [ 6 ]

Owen made changes - 21/Nov/2018 5:42 AM

Workflow

Original: Confluence Workflow - Public Facing v4 [ 2665849 ]

New: JAC Suggestion Workflow [ 3011106 ]

Owen made changes - 27/Apr/2018 12:22 AM

Workflow	Original: JSD Suggestion Workflow - TEMP [ 2326155 ]	New: Confluence Workflow - Public Facing v4 [ 2665849 ]
Status	Original: Closed [ 6 ]	New: Resolved [ 5 ]

V (Inactive) made changes - 04/Jul/2017 4:09 AM

Resolution		New: Done [ 17 ]
Status	Original: Open [ 1 ]	New: Closed [ 6 ]

V (Inactive) made changes - 04/Jul/2017 4:08 AM

Fix Version/s

New: 3.6.0 [ 70600 ]

V (Inactive) made changes - 04/Jul/2017 4:08 AM

Description

Original: {panel:bgColor=#e7f4fa}   *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-59].   {panel} Currently, the service level agreement (SLA) feature only allows the entry and display of SLAs in hours. Sometimes, an issue may take a few days to resolve, or lower priority issues could have a target resolution, for example, of 5 days (working days, hopefully - when the calendar feature is implemented). It'd be great if these longer timeframes could be converted when displayed, into a more user-friendly time format. For example five days currently shows as 120 hours. Maybe this could be an option the admin sets, and the raw value (hours) displayed when you hover over the SLA?

New: {panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-59]. {panel} {panel:title=Atlassian status update as of 4th Jul 2017} {panel} Hello Server customers, Great news - The improved rendering is now available on the latest version! To find out more about this feature, check out our documentation [here|https://confluence.atlassian.com/servicedesk/jira-service-desk-3-6-x-release-notes-915154145.html] On behalf of the JSD team, I want to thank all of you for your patience.   Vidhu Sharma  JIRA Service Desk - Product Manager    ----   Currently, the service level agreement (SLA) feature only allows the entry and display of SLAs in hours. Sometimes, an issue may take a few days to resolve, or lower priority issues could have a target resolution, for example, of 5 days (working days, hopefully - when the calendar feature is implemented). It'd be great if these longer timeframes could be converted when displayed, into a more user-friendly time format. For example five days currently shows as 120 hours. Maybe this could be an option the admin sets, and the raw value (hours) displayed when you hover over the SLA?

Katherine Yabut made changes - 22/Jun/2017 5:54 AM

Workflow

Original: JSD Suggestion Workflow [ 2054142 ]

New: JSD Suggestion Workflow - TEMP [ 2326155 ]

Lachlan G (Inactive) made changes - 08/Jun/2017 4:38 AM

Remote Link

Original: This issue links to "Page (Extranet)" [ 290203 ]

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