5 years and still waiting for this feature to be developed...... Could you imagine if the ticket displayed the SLA in hours!

Hi..

We also need this feature.  

Same for me.

When I have a 5 day work week and an 8 hour day it's confusing using hours to say the least. Most SLAs (the ones I've bumped into anyway) are organised around Severity Levels (which could be mapped to priority). With Severity 1 and 2 usually having hourly (or even minute) response requirements. BUT Severity 3 and 4 usually are in the days response times, with 4 usually a nice to have.

Bottom line it makes no sense to NOT have dd and hh.mm response times availableand I cannot help but think ...it's probably not that complicated to implement.

any news on this guys ? customers are asking for this improvement

Long SLAs in hours are not readable / understandable

JIRA is a core part of our case management system in our organisation and the inability to enter, but more importantly display SLA times in days is not helpful for our agents and customers. Our SLAs are dictated by a regulatory body and typically in the tens of days in duration.

For example one of the SLAs dictates that we have 22 business days (8:00 - 18:00) to install a meter at a premise. At the moment this SLA has to be entered as 220 hours. What is frustrating our agents, supervisors and managers is the the inability to see the remaining time clearly in days in the issues, queues and dashboards.  

I think the idea mentioned above by Matt W where the date would switch between the days remaining to hh:mm as the breach approaches would be fantastic. 

is there any update on this ?

Is there an update on this one at all?

I'm wanting to display an SLA time as "date due". To explain, I have set up a corporate hours calendar for 8.5 hours per day. So, if I want to have an SLA for 3 days, I need to input this as 25h 30m for the SLA. Instead of the hours and minutes showing, I want to show 'dd/mm/yy 5:30pm' but still have the trackers turn it grey, yellow and red. Is there any way to do this?

Would be awesome to be able to switch between dd/mm/yy, dd and then to hh:mm as the time gets closer (and to be able to customise this).

In our company, we have SLAs that are non-software related of several days. We would like to have the possibility to express these SLAs as "days (d)", both on setting the SLA (in the project administration) and on viewing the issue.

Definetely, this functionality improvement, as known from time tracking, should be there. Please implement it also for the JIRA Service Desk add-on (currently we use v2.5.9).

This would be a great feature which could help enhance support flows. It also doesn't take much effort on your part.