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    • Suggestion
    • Status: Closed (View Workflow)
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      At the moment, SLA goals can be created using hours and minutes (eg. 4h 30m). If you want to create a goal which is a few days, you still have to use hours (eg. 168h for 1 week).

      It would be easier if you are able to use days or weeks to create a goal (eg. 7d or 1w).

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              Unassigned Unassigned
              ywoo Yit Wei
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