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  1. Jira Service Management Data Center
  2. JSDSERVER-2038

Allow days "d" in SLA Goal

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • SLA
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Just playing around with SLAs in JIRA for the first time. We have a lower volume service desk and I wanted to set the default goal to 2 days. I tried 2d but it said no thanks. Obviously I can use 48h but if I had a particular request type I wanted to be 7 or 14 days that's going to get annoying really fast.

            [JSDSERVER-2038] Allow days "d" in SLA Goal

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010689 ] New: JAC Suggestion Workflow 3 [ 3648110 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664191 ] New: JAC Suggestion Workflow [ 3010689 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323902 ] New: Confluence Workflow - Public Facing v4 [ 2664191 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052513 ] New: JSD Suggestion Workflow - TEMP [ 2323902 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047844 ] New: JSD Suggestion Workflow [ 2052513 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279799 ] New: JSD Suggestion Workflow - TEMP [ 2047844 ]
            jonah (Inactive) made changes -
            Description Original: Just playing around with SLAs in JIRA for the first time. We have a lower volume service desk and I wanted to set the default goal to 2 days. I tried 2d but it said no thanks. Obviously I can use 48h but if I had a particular request type I wanted to be 7 or 14 days that's going to get annoying really fast.
            		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2038].
              {panel}

            Just playing around with SLAs in JIRA for the first time. We have a lower volume service desk and I wanted to set the default goal to 2 days. I tried 2d but it said no thanks. Obviously I can use 48h but if I had a particular request type I wanted to be 7 or 14 days that's going to get annoying really fast.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-2038 [ JSDCLOUD-2038 ]

              Unassigned Unassigned
              2d5ad080d830 Scott Beeson
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                Created:
                Updated:
                Resolved: