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Suggestion
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Resolution: Low Engagement
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None
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None
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Just playing around with SLAs in JIRA for the first time. We have a lower volume service desk and I wanted to set the default goal to 2 days. I tried 2d but it said no thanks. Obviously I can use 48h but if I had a particular request type I wanted to be 7 or 14 days that's going to get annoying really fast.
- is related to
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JSDSERVER-966 Create SLA goal using days or weeks
- Closed
- relates to
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JSDCLOUD-2038 Allow days "d" in SLA Goal
- Closed
[JSDSERVER-2038] Allow days "d" in SLA Goal
Resolution | Original: Won't Do [ 10000 ] | New: Low Engagement [ 10300 ] |
Status | Original: Closed [ 6 ] | New: Closed [ 6 ] |
Resolution | New: Won't Do [ 10000 ] | |
Status | Original: Gathering Interest [ 11772 ] | New: Closed [ 6 ] |
Workflow | Original: JAC Suggestion Workflow [ 3010689 ] | New: JAC Suggestion Workflow 3 [ 3648110 ] |
Workflow | Original: Confluence Workflow - Public Facing v4 [ 2664191 ] | New: JAC Suggestion Workflow [ 3010689 ] |
Workflow | Original: JSD Suggestion Workflow - TEMP [ 2323902 ] | New: Confluence Workflow - Public Facing v4 [ 2664191 ] |
Status | Original: Open [ 1 ] | New: Gathering Interest [ 11772 ] |
Workflow | Original: JSD Suggestion Workflow [ 2052513 ] | New: JSD Suggestion Workflow - TEMP [ 2323902 ] |
Workflow | Original: JSD Suggestion Workflow - TEMP [ 2047844 ] | New: JSD Suggestion Workflow [ 2052513 ] |
Workflow | Original: JSD Suggestion Workflow [ 1279799 ] | New: JSD Suggestion Workflow - TEMP [ 2047844 ] |
Description |
Original:
Just playing around with SLAs in JIRA for the first time. We have a lower volume service desk and I wanted to set the default goal to 2 days. I tried 2d but it said no thanks. Obviously I can use 48h but if I had a particular request type I wanted to be 7 or 14 days that's going to get annoying really fast.
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New:
{panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2038]. {panel} Just playing around with SLAs in JIRA for the first time. We have a lower volume service desk and I wanted to set the default goal to 2 days. I tried 2d but it said no thanks. Obviously I can use 48h but if I had a particular request type I wanted to be 7 or 14 days that's going to get annoying really fast. |
Link |
New:
This issue relates to |