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  1. Jira Service Desk Server and Data Center
  2. JSDSERVER-706

Add number of business days as Goal value

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    Details

    • Type: Suggestion
    • Status: Gathering Interest (View Workflow)
    • Resolution: Unresolved
    • Fix Version/s: None
    • Component/s: SLA
    • Labels:
    • UIS:
      12
    • Support reference count:
      1
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Many SLA:s has a goal value of "end of next business day" or end of several business days. This is not possible now since you can only set a certain number of hours as a goal.

      For example SLA goal of "next business day" and an issue is created at 12:00. Business day goes from 8-16:00. Target time should then be 16:00 the next day and not at 12:00 next day.

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              Assignee:
              Unassigned
              Reporter:
              bjorn.gullander Björn Gullander
              Votes:
              33 Vote for this issue
              Watchers:
              20 Start watching this issue

                Dates

                Created:
                Updated: