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  1. Jira Service Management Data Center
  2. JSDSERVER-706

Add number of business days as Goal value

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • SLA
    • 5
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Many SLA:s has a goal value of "end of next business day" or end of several business days. This is not possible now since you can only set a certain number of hours as a goal.

      For example SLA goal of "next business day" and an issue is created at 12:00. Business day goes from 8-16:00. Target time should then be 16:00 the next day and not at 12:00 next day.

          Form Name

            [JSDSERVER-706] Add number of business days as Goal value

            Bojana Vasic added a comment -

            Required by many clients! +1

            Bojana Vasic added a comment - Required by many clients! +1

            Jeremy Thompson added a comment -

            Is this still being considered?

            This would not simply exclude non-business hours.

            For example for "Next 1 Business Day" user could submit request on 9am Monday morning and it would be due at 5pm on Tuesday (assuming 9-5 working calendar).

            Thanks

            Jeremy Thompson added a comment - Is this still being considered? This would not simply exclude non-business hours. For example for "Next 1 Business Day" user could submit request on 9am Monday morning and it would be due at 5pm on Tuesday (assuming 9-5 working calendar). Thanks

            Dan Turner added a comment -

            Totally agree.

            Dan Turner added a comment - Totally agree.

            Damien (darwyn) added a comment -

            any news on this guys ? customers are asking for this improvement

            Long SLAs in hours are not readable / understandable

            Damien (darwyn) added a comment - any news on this guys ? customers are asking for this improvement Long SLAs in hours are not readable / understandable

              Unassigned Unassigned
              5115e6194337 Björn Gullander
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                Created:
                Updated: