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  1. Jira Service Management Cloud
  2. JSDCLOUD-1547

Ability to Hide Service Desk from Help Center

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Atlassian Update

      Thank you for your patience. We are happy to announce that we are deploying this feature and you should now be able to manage a portal's visibility by accessing the Help Center settings page.

      For more details, please check the following doc: Manage visibility of topics in your help center.

      We have some Service Desks specifically use for Service Level Management (Internal purposes) and we have deleted the request types under those Service desks. Having that, it doesn't serve any purpose of making it visible from the Help Center as it is not meant for customer.

      As an admin, I would like to have the option to hide such Service Desk from Help Center.

        1. Zapp - Hide Projects From Help Center.mp4
          4.87 MB
          Simon Bradford

            d0d1ba410583 Sushant Koshy
            acardino Anna Cardino (Inactive)
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              Created:
              Updated:
              Resolved: