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Details

Type: Suggestion
Resolution: Duplicate
Component/s: Customer Portal - Help Center
Labels:
None

UIS:
10
Support reference count:
7
Feedback Policy:

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Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Problem Definition

Currently we can set a ServiceDesk project to be only available for "people on my customers list can raise a request" in Request Security section.
This makes that specific project unavailable (blocked) permanently.
Having such option can help customers to access the hidden project(s) using the direct link of the project somewhere else other than customer portal.

Suggested Resolution

To provide an option in project level, on Customer portal settings to show or hide specific project on Help Center

Attachments

Issue Links

is duplicated by

JSDCLOUD-1547 Ability to Hide Service Desk from Help Center

Closed

is related to

JSDSERVER-3864 Having An Option To Show/Hide SD Project On Customer Portal Help Center

Closed

relates to

JSDCLOUD-1547 Ability to Hide Service Desk from Help Center

Closed

mentioned in: Page Loading...; Page Loading...; Page Loading...

(1 mentioned in)

Activity

People

Assignee:: Ewin Davis K (Inactive)

Reporter:: Sam Omidi (Inactive)

Votes:: 58 Vote for this issue

Watchers:: 43 Start watching this issue

Dates

Created:: 03/Jun/2016 2:44 AM

Updated:: 13/Apr/2023 9:26 AM

Resolved:: 07/Jan/2021 12:16 PM