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  1. Jira Cloud (including JIRA Core)
  2. JRACLOUD-70555 New Issue View in Jira Cloud
  3. JRACLOUD-71304

New issue view: custom date/time format setting not respected in the new view

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    Details

    • Type: Sub-task
    • Status: Open (View Workflow)
    • Priority: Low
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Issue - View
    • Labels:

      Description

      Summary

      When a custom date/time format has been configured and Jira is configured to use the new issue view, the custom date/time format is ignored and Jira displays the default date/time format.

      Environment

      • Jira Core

      Steps to Reproduce

      1. Configure a custom date/time format as shown here
      2. Navigate to an issue or select an issue from a board

      Expected Results

      • Custom date/time formats are displayed in the board/full issue views

      Actual Results

      • The default Jira date/time format is still displayed
      • Look and feel settings:
      Old view New view

      Notes

      • This issue doesn't occur in the old/existing issue view/board view
      • On Jira Core(Business) projects, there isn't an option to turn off the new issue view

      Workaround

      • Migrate to a Software(Scrum/Kanban) project
      • Turn off the new issue view by clicking your avatar(bottom left corner of Jira) > Personal settings. Under "Jira labs" - turn off the toggle switch:

        Direct path: https://<instance_name>.atlassian.net/secure/ViewPersonalSettings.jspa

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              Assignee:
              Unassigned
              Reporter:
              dnguyen4 Derrick Nguyen
              Votes:
              32 Vote for this issue
              Watchers:
              49 Start watching this issue

                Dates

                Created:
                Updated: