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Atlassian Update: 1st Feb 2025
Hi all,
I'm a Product Manager on Jira and part of the team working on building out threaded comments and we wanted to share an update with you all.
This has been one of the longest running and highly requested JAC tickets from you all - thank you for being super patient with us to resolve this. Building threaded comments is a table stakes feature so that teams can have meaningful discussions in Jira. It is unfortunately not a trivial amount of effort to add threaded comments in Jira, which is part of the reason why it has taken so long to prioritise this effort.
As some of you have noticed, we have recently been trialling a version of threaded comments. As a result, we now have a path towards adding threaded comments in Jira.
I’m excited to share that we will be launching threaded comments early H2 FY25! In order to achieve this, we will need to temporarily roll back the recently shipped experience.
What this means if you used the rolled back experience:
There is no data loss. Your comments and associated data have not been affected.
Until we roll threaded comments again, messages that were represented as a thread, will be temporarily flattened.
Once we roll threaded comments out again, all previous threaded comments will be shown as threads again.
It isn't ideal to temporarily flatten threads, however after evaluating all the trade-offs, this is the difficult decision we needed to make in order to deliver the best possible overall experience as quickly as possible.
We can’t wait to finally roll threaded comments out for you all. Thank you all for your feedback - our product teams have been closely following your feedback from this ticket, community and support. Please continue to follow along on this ticket for updates as we start to roll threaded comments out.
Thank you very much for taking the time to participate in this issue and sharing your feature request with us. Your input is greatly appreciated, and we understand the effort and dedication it takes to provide us with your thoughts and ideas.
We have considered this request, and we regret to inform you that we will not build the threaded/nested comments feature in Jira for the foreseeable future. We understand that this may be disappointing news, but we want to assure you that we take all customer feedback seriously. In the meantime, please continue to document your use cases, vote on, and share this ticket. This will help us to understand and prioritise this issue in the future.
Instead, we want to share a possible workaround that can be used:
Use this Atlassian Marketplace App: Threaded Comments for Jira will provide the functionality for threaded/nested comments, allowing your team to respond directly to comments.
Again, thank you for participating in this issue, either by voting, commented or just watching. We highly value your feedback in all forms, and through suggestions in jira.atlassian.com is not different. We use this channel often to learn the best we can with how customers use JIRA and how we can continue to improve the experience for as many users as possible.
While this is currently not on our roadmap in the next 12 months, we do hope to address this in the future, in a similar way to how Confluence does it today.
Thank you for your patience and understanding. Please don't hesitate to contact me if you have any questions.
Regards,
Kerrod Williams
Kerrod (dot) Williams (at) atlassian (dot) com
Product Manager, JIRA
Original request description
Instead of having just a simple linear comment tree, how about being able to have an (optional) threaded view where replies to comments and replies to replies could be seen as such.
The option to allow threaded comments, linear comments or even comments at all could be on an issue by issue basis as well as having project / global defaults which you could fall back on (if unselected).
I'm a Product Manager on Jira and part of the team working on building out threaded comments and we wanted to share an update with you all.
This has been one of the longest running and highly requested JAC tickets from you all - thank you for being super patient with us to resolve this. Building threaded comments is a table stakes feature so that teams can have meaningful discussions in Jira. It is unfortunately not a trivial amount of effort to add threaded comments in Jira, which is part of the reason why it has taken so long to prioritise this effort.
As some of you have noticed, we have recently been trialling a version of threaded comments. As a result, we now have a path towards adding threaded comments in Jira.
I’m excited to share that we will be launching threaded comments early H2 FY25! In order to achieve this, we will need to temporarily roll back the recently shipped experience.
What this means if you used the rolled back experience:
There is no data loss. Your comments and associated data have not been affected.
Until we roll threaded comments again, messages that were represented as a thread, will be temporarily flattened.
Once we roll threaded comments out again, all previous threaded comments will be shown as threads again.
It isn't ideal to temporarily flatten threads, however after evaluating all the trade-offs, this is the difficult decision we needed to make in order to deliver the best possible overall experience as quickly as possible.
We can’t wait to finally roll threaded comments out for you all. Thank you all for your feedback - our product teams have been closely following your feedback from this ticket, community and support. Please continue to follow along on this ticket for updates as we start to roll threaded comments out.
Tushar
Product Manager, Jira
Tushar Bhatia
added a comment - - edited Hi all,
I'm a Product Manager on Jira and part of the team working on building out threaded comments and we wanted to share an update with you all.
This has been one of the longest running and highly requested JAC tickets from you all - thank you for being super patient with us to resolve this. Building threaded comments is a table stakes feature so that teams can have meaningful discussions in Jira. It is unfortunately not a trivial amount of effort to add threaded comments in Jira, which is part of the reason why it has taken so long to prioritise this effort.
As some of you have noticed, we have recently been trialling a version of threaded comments. As a result, we now have a path towards adding threaded comments in Jira.
I’m excited to share that we will be launching threaded comments early H2 FY25! In order to achieve this, we will need to temporarily roll back the recently shipped experience.
What this means if you used the rolled back experience:
There is no data loss. Your comments and associated data have not been affected.
Until we roll threaded comments again, messages that were represented as a thread, will be temporarily flattened.
Once we roll threaded comments out again, all previous threaded comments will be shown as threads again.
It isn't ideal to temporarily flatten threads, however after evaluating all the trade-offs, this is the difficult decision we needed to make in order to deliver the best possible overall experience as quickly as possible.
We can’t wait to finally roll threaded comments out for you all. Thank you all for your feedback - our product teams have been closely following your feedback from this ticket, community and support. Please continue to follow along on this ticket for updates as we start to roll threaded comments out.
Tushar
Product Manager, Jira
Seems there is a new update as of 01-02-2025, but it's only been made as a change to the Issue Description, so we haven't gotten any emails about it.
Rune Rasmussen
added a comment - Seems there is a new update as of 01-02-2025, but it's only been made as a change to the Issue Description, so we haven't gotten any emails about it.
It is a bit shocking that this basic functionality exists in other apps but it takes over a year for Atlassian to launch. I think there needs to be a fire cracker dropped into the org to prioritize basic features like this which are table stakes. I sometimes wonder why people stick with Jira given the pace of development….
Stefan Menssink
added a comment - It is a bit shocking that this basic functionality exists in other apps but it takes over a year for Atlassian to launch. I think there needs to be a fire cracker dropped into the org to prioritize basic features like this which are table stakes. I sometimes wonder why people stick with Jira given the pace of development….
I wish there were threaded comments here so I could share my condolences with the product manager who just told us his team sucks at rolling out new features.
David Holman
added a comment - I wish there were threaded comments here so I could share my condolences with the product manager who just told us his team sucks at rolling out new features.
I wanted to say good job in reply to your comment tbhatia@atlassian.com , but I don't have that feature, so I hope to do it after roll out.
Vuk X
added a comment - - edited I wanted to say good job in reply to your comment tbhatia@atlassian.com , but I don't have that feature, so I hope to do it after roll out.
This group will widely celebrate that we (in the seemingly near future) no longer have to receive email updates on Jira not addressing the issue. A great step forward however you choose to solve the problem!
Abigail A
added a comment - This group will widely celebrate that we (in the seemingly near future) no longer have to receive email updates on Jira not addressing the issue. A great step forward however you choose to solve the problem!
Shikhar Pahadia
Dan Hardiker
Votes:
1717Vote for this issue
Watchers:
632Start watching this issue
Created:
Updated:
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Suggestion
JRACLOUD-6412 Reply button on comments
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I just can't believe this toke 20 years to achieve