Allow configuration of Service Desk default mail handler

XMLWordPrintable

    • 21
    • 133

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      At the moment, it is not possible to customize the Service Desk mail handler. When you try, the following error will appear

      The email handler Service Desk Mail Handler can only be used by JIRA Service Desk. Please choose a different email handler type.

      It would be better to be able to configure the mail handler like the normal JIRA mail handler for some options (regex, Bulk, etc) which will affect the emails being processed by the mail handler.

        1. cap- 2016-04-01 at 14.37.59 .png
          cap- 2016-04-01 at 14.37.59 .png
          130 kB

            Assignee:
            Unassigned
            Reporter:
            Yit Wei
            Votes:
            445 Vote for this issue
            Watchers:
            217 Start watching this issue

              Created:
              Updated: