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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-829

Adding Comments - more comment visiblity options instead of just being restricted to 2 options

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Atlassian Update – 29 December 2022

      Hi everyone,

      Thank you for your engagement with this suggestion.

      After reviewing this ticket we have decided not to consider it at this point in time. We are currently focused on delivering items on the Jira Service Management Data Center public roadmap, which you can view here. We will review this suggestion again in the future, so please continue to vote and watch the ticket, and leave comments if you have particular use cases that you would like to see supported in JSM Data Center.

      Kind regards,

      Charlie Marriott

      Jira Service Management, Data Center & Server

      Hi,

      I would still like to be able to select from a drop down to hide a comment based on Project Roles with or without JSD being enabled. Only having two options (Internal, Customer) is not enough.

      Thanks
      Darren

      Attachments

        Issue Links

          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-1020 There is no way to restrict internal comments by role or group

          • Low - Low priority issues
          • Closed

          Suggestion - JSDSERVER-2341 Allow Internal Comments to be Restricted

          • Closed

          Suggestion - JSDSERVER-2346 As an admin , allow to set default "Comment Viewable by" in project level

          • Closed

          Suggestion - JSDSERVER-2943 Ability to decide the comment security per Service Desk project

          • Closed

          Suggestion - JSDSERVER-3688 More fine-grained comment visibility settings

          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-1019 User automatically becomes collaborator by browse project permission

          • Low - Low priority issues
          • Gathering Impact

          Suggestion - JSDSERVER-2078 As an Admin I'd like to restrict the issue comments from other SD users

          • Closed

          Suggestion - JSDSERVER-2346 As an admin , allow to set default "Comment Viewable by" in project level

          • Closed

          Suggestion - JSDSERVER-2943 Ability to decide the comment security per Service Desk project

          • Closed

          TESLA-701 Loading...

          relates to

          Suggestion - JSDSERVER-3392 Restrict internal comments to only users listed in project roles

          • Gathering Interest

          Suggestion - JSDCLOUD-829 Adding Comments - more comment visibility options instead of just being restricted to 2 options

          • Future Consideration
          mentioned in

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              Unassigned Unassigned
              4a5ad1aa092a Darren Pegg
              Votes:
              371 Vote for this issue
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              Dates

                Created:
                Updated:

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