Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-829

Adding Comments - more comment visibility options instead of just being restricted to 2 options


    • 1,221
    • 43
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Update 22 May 2024

      Hi everyone,

      I'm pleased to let you know that this feature is now released! 

      You can read more about the release in our Community announcement, and learn more about setting it up in this Support Article.

      For customers on the Bundled Release Tracks, Comment permissions will be rolling out to sandbox and production in the coming weeks. 

      Thank you,

      Rachel Crossman

      Senior Product Manager - Jira Service Management



      I would still like to be able to select from a drop down to hide a comment based on Project Roles with or without JSD being enabled. Only having two options (Internal, Customer) is not enough.


            rcrossman@atlassian.com Rachel Crossman
            4a5ad1aa092a Darren Pegg
            439 Vote for this issue
            259 Start watching this issue