Update from 19th September, 2022
Thanks for your interest here. This is not something that we will review later but don't have the resources to solve in the short- to medium-term.
I'll provide updates every three to six months to keep you posted.
Sorry we can't do this right now, other initiatives have taken priority.
Product Manager, Jira Service Management
I would still like to be able to select from a drop down to hide a comment based on Project Roles with or without JSD being enabled. Only having two options (Internal, Customer) is not enough.