Add additional tagging to the customer comments field

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Add an additional tag option "Progress Notes" to indicate that the comment entry is a progress update. This allows users to build a report and extract just the Progress notes entries.

      Suggested Solution

      Configure Jira Service desk to be able to add additional tagging to the customer comments field in addition to "Share with Customer" and "Comment internally," as below:

        1. additional_tag.JPG
          additional_tag.JPG
          31 kB

            Assignee:
            Unassigned
            Reporter:
            Ranjen Vasudiven (Inactive)
            Votes:
            3 Vote for this issue
            Watchers:
            4 Start watching this issue

              Created:
              Updated:
              Resolved: