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  1. Jira Service Management Data Center
  2. JSDSERVER-4188

Add additional tagging to the customer comments field

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

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      Problem Definition

      Add an additional tag option "Progress Notes" to indicate that the comment entry is a progress update. This allows users to build a report and extract just the Progress notes entries.

      Suggested Solution

      Configure Jira Service desk to be able to add additional tagging to the customer comments field in addition to "Share with Customer" and "Comment internally," as below:

        1. additional_tag.JPG
          31 kB
          Ranjen Vasudiven

          Form Name

            [JSDSERVER-4188] Add additional tagging to the customer comments field

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            SET Analytics Bot made changes -
            UIS New: 1
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012321 ] New: JAC Suggestion Workflow 3 [ 3649698 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663865 ] New: JAC Suggestion Workflow [ 3012321 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322459 ] New: Confluence Workflow - Public Facing v4 [ 2663865 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053914 ] New: JSD Suggestion Workflow - TEMP [ 2322459 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049174 ] New: JSD Suggestion Workflow [ 2053914 ]

              Unassigned Unassigned
              rvasudiven Ranjen Vasudiven (Inactive)
              Votes:
              4 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: