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  1. Jira Service Management Data Center
  2. JSDSERVER-4188

Add additional tagging to the customer comments field

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    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Add an additional tag option "Progress Notes" to indicate that the comment entry is a progress update. This allows users to build a report and extract just the Progress notes entries.

      Suggested Solution

      Configure Jira Service desk to be able to add additional tagging to the customer comments field in addition to "Share with Customer" and "Comment internally," as below:

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          additional_tag.JPG
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              Unassigned Unassigned
              rvasudiven Ranjen Vasudiven (Inactive)
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                Created:
                Updated:
                Resolved: