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  1. Jira Service Management Cloud
  2. JSDCLOUD-4188

Add additional tagging to the customer comments field

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Add an additional tag option "Progress Notes" to indicate that the comment entry is a progress update. This allows users to build a report and extract just the Progress notes entries.

      Suggested Solution

      Configure Jira Service desk to be able to add additional tagging to the customer comments field in addition to "Share with Customer" and "Comment internally," as below:

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              Unassigned Unassigned
              rvasudiven Ranjen Vasudiven (Inactive)
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                Created:
                Updated:
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