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  1. Jira Service Management Cloud
  2. JSDCLOUD-2341

Allow Internal Comments to be Restricted

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      At present, all internal comments are visible by all agents and collaborators.

      However, we have different standards of agents/collaborators. Both technical and business ones. Therefore, we require the capability to restrict internal comments to certain groups of collaborators, ie: restrict to technical only as a business collaborator has no requirement or need to see that comment.

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          duplicates

          Suggestion - JSDCLOUD-829 Adding Comments - more comment visibility options instead of just being restricted to 2 options

          • Under Consideration
          is related to

          Suggestion - JSDCLOUD-2346 As an admin , allow to set default "Comment Viewable by" in project level

          • Closed

          Suggestion - JSDSERVER-2341 Allow Internal Comments to be Restricted

          • Closed

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              Unassigned Unassigned
              623f4579908e QTAC
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                Created:
                Updated:
                Resolved: