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  1. Jira Service Management Data Center
  2. JSDSERVER-2341

Allow Internal Comments to be Restricted

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      At present, all internal comments are visible by all agents and collaborators.

      However, we have different standards of agents/collaborators. Both technical and business ones. Therefore, we require the capability to restrict internal comments to certain groups of collaborators, ie: restrict to technical only as a business collaborator has no requirement or need to see that comment.

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        Issue Links

          duplicates

          Suggestion - JSDSERVER-829 Adding Comments - more comment visiblity options instead of just being restricted to 2 options

          • Future Consideration
          is related to

          Suggestion - JSDSERVER-2346 As an admin , allow to set default "Comment Viewable by" in project level

          • Closed
          relates to

          Suggestion - JSDCLOUD-2341 Allow Internal Comments to be Restricted

          • Closed

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              Unassigned Unassigned
              623f4579908e QTAC
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                Updated:
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