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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-2341

Allow Internal Comments to be Restricted

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      At present, all internal comments are visible by all agents and collaborators.

      However, we have different standards of agents/collaborators. Both technical and business ones. Therefore, we require the capability to restrict internal comments to certain groups of collaborators, ie: restrict to technical only as a business collaborator has no requirement or need to see that comment.

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              623f4579908e QTAC
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