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  1. Jira Service Management Data Center
  2. JSDSERVER-3392

Restrict internal comments to only users listed in project roles

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Experienced Behavior

      JIRA users are able to view Service Desk requests when granted "Browse Project" permission. These users are automatically able to view internal comments.

      Expected Behavior:

      JIRA users are able to view Service Desk request when granted "Browse Project" permission but are not able to view internal comments unless they are a part of the Service Desk Team.

      Suggested Resolution:

      Use project roles to determine if internal comments should be shown to users. A user who has "Browse Project" permission but no project roles should be able to view the request but not any internal comments. Users with "Browse Project" permission should be able to view internal comments when added to a project role such as "Service Desk Team" "Administrators" or "Developers"

      Attachments

        Issue Links

          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-6822 Internal comments on agents view trigger workbox notification in Confluence

          • Low - Low priority issues
          • Closed

          Suggestion - JSDSERVER-829 Adding Comments - more comment visiblity options instead of just being restricted to 2 options

          • Future Consideration
          relates to

          Suggestion - JSDCLOUD-3392 Restrict internal comments to only users listed in project roles

          • Closed

          Activity

            People

              Unassigned Unassigned
              tevans Tim Evans (Inactive)
              Votes:
              135 Vote for this issue
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              66 Start watching this issue

              Dates

                Created:
                Updated:

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