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  1. Jira Service Management Data Center
  2. JSDSERVER-3392

Restrict internal comments to only users listed in project roles

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Experienced Behavior

      JIRA users are able to view Service Desk requests when granted "Browse Project" permission. These users are automatically able to view internal comments.

      Expected Behavior:

      JIRA users are able to view Service Desk request when granted "Browse Project" permission but are not able to view internal comments unless they are a part of the Service Desk Team.

      Suggested Resolution:

      Use project roles to determine if internal comments should be shown to users. A user who has "Browse Project" permission but no project roles should be able to view the request but not any internal comments. Users with "Browse Project" permission should be able to view internal comments when added to a project role such as "Service Desk Team" "Administrators" or "Developers"

          Form Name

            [JSDSERVER-3392] Restrict internal comments to only users listed in project roles

            RDaridan added a comment -

            This behavior is quite astonishing!

            RDaridan added a comment - This behavior is quite astonishing!

            Rachel Bond added a comment -

            +1

            Rachel Bond added a comment - +1

            Angelo Verona added a comment -

            +1

            Angelo Verona added a comment - +1

            ohad.oliver added a comment -

            +1 On this one.

            ohad.oliver added a comment - +1 On this one.

            Mariena Quintanilla added a comment -

            I am also running into this issue and the unexpected behavior concerns me that it could create confusion as there are no longer ways to have internal discussions between the service desk agents.

            Mariena Quintanilla added a comment - I am also running into this issue and the unexpected behavior concerns me that it could create confusion as there are no longer ways to have internal discussions between the service desk agents.

              Unassigned Unassigned
              tevans Tim Evans (Inactive)
              Votes:
              138 Vote for this issue
              Watchers:
              68 Start watching this issue

                Created:
                Updated: