More fine-grained comment visibility settings

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    • Type: Suggestion
    • Resolution: Low Engagement
    • None
    • Component/s: Global Configuration
    • None
    • 0
    • 2

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem

      As compared to JIRA Software, JIRA Service Desk projects have limited options to pick comment visibility settings from. While in the prior, you can adjust comment visibility to project roles and groups, in Service Desk, the only option you have is Internal or Share with Customer.

      Suggestion

      Allow comment visibility to be specified more fine-grained to allow agents and project administrators to adjust visibility further.

            Assignee:
            Unassigned
            Reporter:
            Peter Koczan (Inactive)
            Votes:
            7 Vote for this issue
            Watchers:
            4 Start watching this issue

              Created:
              Updated:
              Resolved: