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  1. Jira Service Management Data Center
  2. JSDSERVER-3688

More fine-grained comment visibility settings


    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Global Configuration
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.


      As compared to JIRA Software, JIRA Service Desk projects have limited options to pick comment visibility settings from. While in the prior, you can adjust comment visibility to project roles and groups, in Service Desk, the only option you have is Internal or Share with Customer.


      Allow comment visibility to be specified more fine-grained to allow agents and project administrators to adjust visibility further.

            Unassigned Unassigned
            pkoczan Peter Koczan (Inactive)
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            4 Start watching this issue