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  1. Jira Service Management Cloud
  2. JSDCLOUD-3688

More fine-grained comment visibility settings

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem

      As compared to JIRA Software, JIRA Service Desk projects have limited options to pick comment visibility settings from. While in the prior, you can adjust comment visibility to project roles and groups, in Service Desk, the only option you have is Internal or Share with Customer.

      Suggestion

      Allow comment visibility to be specified more fine-grained to allow agents and project administrators to adjust visibility further.

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          is related to

          Suggestion - JSDSERVER-3688 More fine-grained comment visibility settings

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              a620038e6229 Jehan Gonsalkorale
              pkoczan Peter Koczan (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: