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  1. Jira Service Management Data Center
  2. JSDSERVER-4002

As an admin I want to be able to add description for star rating

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Description

      Today, customers can click the rating scale to indicate their level of satisfaction, which depicted by stars. However, there's no description for the rating scale to indicate the levels of satisfaction.

      Suggestion

      Allow an admin to add description to the rating scale to explain what it means to rate 2 stars or 4 stars or so

      Workaround

      Edit the soy template from jira-servicedesk-3.1.x/servicedesk/notifications/feedback/service-request-feedback.soy
      Please note that this is considered as customization and it falls outside of our Support scope as per the Atlassian Support Offerings. Please raise a question in Answers if you need further assistance.

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            [JSDSERVER-4002] As an admin I want to be able to add description for star rating

            Charlie Marriott added a comment -
            Atlassian Update – 6 July 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Charlie

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 6 July 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Charlie Jira Service Management, Server & Data Center

            Vasilii Gustelev added a comment -

            We have partners from Middle East who sure, that 1 star is the best mark.

            Vasilii Gustelev added a comment - We have partners from Middle East who sure, that 1 star is the best mark.

            Shawn Plummer added a comment -

            We have at least 1 or 2 customers a week that give us 1 star for service then post a comment along the lines of "oops I meant to do 5 stars"

            This indicates 2 issues

            1. they do not realized they click again on the web page they are taken to after clicking a star in their email.
            2. They are not sure which direction the scale goes. is the first star the best or is the 5th star the best.

            Admittedly only a small portion of our customers get this wrong but it is still a problem for some people.

            Shawn Plummer added a comment - We have at least 1 or 2 customers a week that give us 1 star for service then post a comment along the lines of "oops I meant to do 5 stars" This indicates 2 issues they do not realized they click again on the web page they are taken to after clicking a star in their email. They are not sure which direction the scale goes. is the first star the best or is the 5th star the best. Admittedly only a small portion of our customers get this wrong but it is still a problem for some people.

              Unassigned Unassigned
              michin Michelle Chin
              Votes:
              10 Vote for this issue
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: