• Type: Bug
• Resolution: Answered
• Priority: Low
• Fix Version/s: None
• Affects Version/s: 3.2.0-OD-15
• Component/s: Customer Portal
• Labels:

  • affects-cloud
  • affects-server

[JSDSERVER-3922] Service Desk pre-populated comments are missing

Owen made changes - 27/Mar/2019 5:47 AM

Workflow

Original: JSD Bug Workflow v5 - TEMP [ 2304058 ]

New: JAC Bug Workflow v3 [ 3126638 ]

Katherine Yabut made changes - 06/Jun/2017 3:16 AM

Workflow

Original: JSD Bug Workflow v5 [ 2058017 ]

New: JSD Bug Workflow v5 - TEMP [ 2304058 ]

Katherine Yabut made changes - 31/May/2017 12:38 AM

Workflow

Original: JSD Bug Workflow v5 - TEMP [ 2055530 ]

New: JSD Bug Workflow v5 [ 2058017 ]

Katherine Yabut made changes - 31/May/2017 12:35 AM

Workflow

Original: JSD Bug Workflow v5 [ 1955905 ]

New: JSD Bug Workflow v5 - TEMP [ 2055530 ]

Katherine Yabut made changes - 03/Apr/2017 5:18 AM

Workflow

Original: JSD Bug Workflow v4 [ 1614844 ]

New: JSD Bug Workflow v5 [ 1955905 ]

jonah (Inactive) made changes - 02/Apr/2017 11:52 AM

Description

Original: {panel:title=Updated 15th June 2016} Hi all, Due to popular demand for functionality to turn off the pre-populate commenting feature and the low usage we experience with this feature we have decided to remove this feature from JIRA Service Desk. We understand some of you who use this feature regularly will be upset but based on our usage analytics only 0.05% of our comments made have used this feature. Rather then continue to add complexity to JIRA Service Desk by adding more controls to toggle this feature, we believe it is better to remove this feature completely. If you really do want a similar functionality back I will recommend voting on the ticket: [JSD-631| https://jira.atlassian.com/browse/JSD-631] Auto reply template feature, where we will be able to model similar behaviour and experience with canned responses. -- JIRA Service Desk team {panel} h2.Summary Service Desk pre-populated comments are missing. # The switch in user profile to enable pre-populated comments. # Pre-populated comments are gone. Affected instance seems to be running JIRA Service Desk {{3.2.0-OD-15-001-D20160604T051209}}.

New: {panel:bgColor=#e7f4fa}   *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-3922].   {panel} {panel:title=Updated 15th June 2016} Hi all, Due to popular demand for functionality to turn off the pre-populate commenting feature and the low usage we experience with this feature we have decided to remove this feature from JIRA Service Desk. We understand some of you who use this feature regularly will be upset but based on our usage analytics only 0.05% of our comments made have used this feature. Rather then continue to add complexity to JIRA Service Desk by adding more controls to toggle this feature, we believe it is better to remove this feature completely. If you really do want a similar functionality back I will recommend voting on the ticket: [JSD-631| https://jira.atlassian.com/browse/JSD-631] Auto reply template feature, where we will be able to model similar behaviour and experience with canned responses. -- JIRA Service Desk team {panel} h2.Summary Service Desk pre-populated comments are missing. # The switch in user profile to enable pre-populated comments. # Pre-populated comments are gone. Affected instance seems to be running JIRA Service Desk {{3.2.0-OD-15-001-D20160604T051209}}.

jonah (Inactive) made changes - 02/Apr/2017 11:52 AM

Link

New: This issue relates to JSDCLOUD-3922 [ JSDCLOUD-3922 ]

Confluence Escalation Bot (Inactive) made changes - 16/Mar/2017 4:43 AM

Labels

Original: affects-cloud

New: affects-cloud affects-server

Confluence Escalation Bot (Inactive) made changes - 20/Feb/2017 4:52 AM

Labels

New: affects-cloud

Chung Park Chan made changes - 17/Dec/2016 4:02 AM

Description

Original: {panel:title=Updated 15th June} Hi all, Due to popular demand for functionality to turn off the pre-populate commenting feature and the low usage we experience with this feature we have decided to remove this feature from JIRA Service Desk. We understand some of you who use this feature regularly will be upset but based on our usage analytics only 0.05% of our comments made have used this feature. Rather then continue to add complexity to JIRA Service Desk by adding more controls to toggle this feature, we believe it is better to remove this feature completely. If you really do want a similar functionality back I will recommend voting on the ticket: [JSD-631| https://jira.atlassian.com/browse/JSD-631] Auto reply template feature, where we will be able to model similar behaviour and experience with canned responses. -- JIRA Service Desk team {panel} h2.Summary Service Desk pre-populated comments are missing. # The switch in user profile to enable pre-populated comments. # Pre-populated comments are gone. Affected instance seems to be running JIRA Service Desk {{3.2.0-OD-15-001-D20160604T051209}}.

New: {panel:title=Updated 15th June 2016} Hi all, Due to popular demand for functionality to turn off the pre-populate commenting feature and the low usage we experience with this feature we have decided to remove this feature from JIRA Service Desk. We understand some of you who use this feature regularly will be upset but based on our usage analytics only 0.05% of our comments made have used this feature. Rather then continue to add complexity to JIRA Service Desk by adding more controls to toggle this feature, we believe it is better to remove this feature completely. If you really do want a similar functionality back I will recommend voting on the ticket: [JSD-631| https://jira.atlassian.com/browse/JSD-631] Auto reply template feature, where we will be able to model similar behaviour and experience with canned responses. -- JIRA Service Desk team {panel} h2.Summary Service Desk pre-populated comments are missing. # The switch in user profile to enable pre-populated comments. # Pre-populated comments are gone. Affected instance seems to be running JIRA Service Desk {{3.2.0-OD-15-001-D20160604T051209}}.

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