JSD doesn't pre populate text on pop-ups

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      Summary

      JIRA Service Desk doesn't display pre populated text (name of the customer and name of the agent) in the comment box on a screen (usually when resolving or closing an issue).

      Steps to Reproduce

      1. Have the pre-propulated text feature enabled in your profile
      2. Create or open a Service Desk issue
      3. Click the Resolve workflow button to open the pop-up screen

      Expected Results

      The name of the customer and the name of the agent should be there in the comment box.

      Actual Results

      The comment box is empty.

              Assignee:
              Unassigned
              Reporter:
              Felipevsw (Inactive)
              Votes:
              3 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: