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  1. Jira Service Management Cloud
  2. JSDCLOUD-5224

JSD doesn't pre populate text on pop-ups

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Details

    Description

      Summary

      JIRA Service Desk doesn't display pre populated text (name of the customer and name of the agent) in the comment box on a screen (usually when resolving or closing an issue).

      Steps to Reproduce

      1. Have the pre-propulated text feature enabled in your profile
      2. Create or open a Service Desk issue
      3. Click the Resolve workflow button to open the pop-up screen

      Expected Results

      The name of the customer and the name of the agent should be there in the comment box.

      Actual Results

      The comment box is empty.

      Attachments

        Issue Links

          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-5266 Pre-populated comments does not work in transition screen

          • Low - Low priority issues
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-5184 Internal comment tab doesn't respond in pop-up windows

          • Highest - Our top priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-3922 Service Desk pre-populated comments are missing

          • Low - Low priority issues
          • Closed
          was cloned as

          QUALITY-347 Loading...

          Activity

            People

              Unassigned Unassigned
              fwillig Felipevsw (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: