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  1. Jira Service Management Cloud
  2. JSDCLOUD-5224

JSD doesn't pre populate text on pop-ups

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      Summary

      JIRA Service Desk doesn't display pre populated text (name of the customer and name of the agent) in the comment box on a screen (usually when resolving or closing an issue).

      Steps to Reproduce

      1. Have the pre-propulated text feature enabled in your profile
      2. Create or open a Service Desk issue
      3. Click the Resolve workflow button to open the pop-up screen

      Expected Results

      The name of the customer and the name of the agent should be there in the comment box.

      Actual Results

      The comment box is empty.

              Unassigned Unassigned
              fwillig Felipevsw (Inactive)
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                Created:
                Updated:
                Resolved: