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Bug
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Resolution: Answered
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Low
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None
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3.2.0-OD-15
NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
Hi all,
Due to popular demand for functionality to turn off the pre-populate commenting feature and the low usage we experience with this feature we have decided to remove this feature from JIRA Service Desk. We understand some of you who use this feature regularly will be upset but based on our usage analytics only 0.05% of our comments made have used this feature. Rather then continue to add complexity to JIRA Service Desk by adding more controls to toggle this feature, we believe it is better to remove this feature completely.
If you really do want a similar functionality back I will recommend voting on the ticket: JSD-631 Auto reply template feature, where we will be able to model similar behaviour and experience with canned responses.
– JIRA Service Desk team
Summary
Service Desk pre-populated comments are missing.
- The switch in user profile to enable pre-populated comments.
- Pre-populated comments are gone.
Affected instance seems to be running JIRA Service Desk 3.2.0-OD-15-001-D20160604T051209.
- is duplicated by
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- Closed
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- is related to
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- Closed
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JST-205163 You do not have permission to view this issue
- relates to
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- Closed
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- supersedes
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JSDSERVER-2257 Allow admins to manage pre-populated texts on JSD.
- Closed
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- Closed
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- Closed
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- Closed
- mentioned in
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Page Loading...
[JSDSERVER-3922] Service Desk pre-populated comments are missing
| Workflow | Original: JSD Bug Workflow v5 - TEMP [ 2304058 ] | New: JAC Bug Workflow v3 [ 3126638 ] |
Same here. We used it and miss it. We upgraded this morning and are already getting complaints...
Roy Savio Athayde
added a comment - This feature was used by folks in my company. Some liked it and got used to it. I wish you at least checked with us before removing this feature. If there was a way to disable it, I don't see why it was removed.
Again, please check with customers on how they really use your product before you remove or tweak features.
Roy Savio Athayde
added a comment - This feature was used by folks in my company. Some liked it and got used to it. I wish you at least checked with us before removing this feature. If there was a way to disable it, I don't see why it was removed.
Again, please check with customers on how they really use your product before you remove or tweak features. | Workflow | Original: JSD Bug Workflow v5 [ 2058017 ] | New: JSD Bug Workflow v5 - TEMP [ 2304058 ] |
| Workflow | Original: JSD Bug Workflow v5 - TEMP [ 2055530 ] | New: JSD Bug Workflow v5 [ 2058017 ] |
| Workflow | Original: JSD Bug Workflow v5 [ 1955905 ] | New: JSD Bug Workflow v5 - TEMP [ 2055530 ] |
| Workflow | Original: JSD Bug Workflow v4 [ 1614844 ] | New: JSD Bug Workflow v5 [ 1955905 ] |
| Description |
Original:
{panel:title=Updated 15th June 2016}
Hi all, Due to popular demand for functionality to turn off the pre-populate commenting feature and the low usage we experience with this feature we have decided to remove this feature from JIRA Service Desk. We understand some of you who use this feature regularly will be upset but based on our usage analytics only 0.05% of our comments made have used this feature. Rather then continue to add complexity to JIRA Service Desk by adding more controls to toggle this feature, we believe it is better to remove this feature completely. If you really do want a similar functionality back I will recommend voting on the ticket: [ -- JIRA Service Desk team {panel} h2.Summary Service Desk pre-populated comments are missing. # The switch in user profile to enable pre-populated comments. # Pre-populated comments are gone. Affected instance seems to be running JIRA Service Desk {{3.2.0-OD-15-001-D20160604T051209}}. |
New:
{panel:bgColor=#e7f4fa} *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-3922]. {panel} {panel:title=Updated 15th June 2016} Hi all, Due to popular demand for functionality to turn off the pre-populate commenting feature and the low usage we experience with this feature we have decided to remove this feature from JIRA Service Desk. We understand some of you who use this feature regularly will be upset but based on our usage analytics only 0.05% of our comments made have used this feature. Rather then continue to add complexity to JIRA Service Desk by adding more controls to toggle this feature, we believe it is better to remove this feature completely. If you really do want a similar functionality back I will recommend voting on the ticket: [ -- JIRA Service Desk team {panel} h2.Summary Service Desk pre-populated comments are missing. # The switch in user profile to enable pre-populated comments. # Pre-populated comments are gone. Affected instance seems to be running JIRA Service Desk {{3.2.0-OD-15-001-D20160604T051209}}. |
| Link |
New:
This issue relates to |
JSD-631does not replace this functionality since there's no variable to represent the Agent in the canned response feature.My recommendation is to switch Canned Response off (via Dark Features) and use the ScriptRunner version instead, which is able to grab report and agent first names.