• We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently for JIRA Service Desk, users are able to configure whether to enable the pre-populated commenting in the user profile as per the release at 18th October.

      Customer would like to have this included on User Default Settings like autowatch and others so that it could be configured to trigger instance wide.

          Form Name

            [JSDSERVER-2506] Allow Pre-populated Commenting to be Configured Instance Wide

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011859 ] New: JAC Suggestion Workflow 3 [ 3646965 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665328 ] New: JAC Suggestion Workflow [ 3011859 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325796 ] New: Confluence Workflow - Public Facing v4 [ 2665328 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053726 ] New: JSD Suggestion Workflow - TEMP [ 2325796 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048914 ] New: JSD Suggestion Workflow [ 2053726 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280445 ] New: JSD Suggestion Workflow - TEMP [ 2048914 ]
            jonah (Inactive) made changes -
            Description Original: Currently for JIRA Service Desk, users are able to configure whether to enable the pre-populated commenting in the user profile as per [the release at 18th October|https://confluence.atlassian.com/display/Cloud/2015/10/16/Upcoming+Atlassian+Cloud+Upgrade+for+week+starting+18+October+2015#UpcomingAtlassianCloudUpgradeforweekstarting18October2015-Controlpre-populatedcommenting].

            Customer would like to have this included on *User Default Settings* like autowatch and others so that it could be configured to trigger instance wide.
            New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2506].
              {panel}

            Currently for JIRA Service Desk, users are able to configure whether to enable the pre-populated commenting in the user profile as per [the release at 18th October|https://confluence.atlassian.com/display/Cloud/2015/10/16/Upcoming+Atlassian+Cloud+Upgrade+for+week+starting+18+October+2015#UpcomingAtlassianCloudUpgradeforweekstarting18October2015-Controlpre-populatedcommenting].

            Customer would like to have this included on *User Default Settings* like autowatch and others so that it could be configured to trigger instance wide.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-2506 [ JSDCLOUD-2506 ]
            Tim Evans (Inactive) made changes -
            Resolution New: Obsolete [ 11 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]

            Hello,

            Due to popular demand for functionality to turn off the pre-populate commenting feature and the low usage we experience with this feature we have decided to remove this feature from JIRA Service Desk. Please refer to JSD-3922 for additional details.

            Cheers!
            Tim | Atlassian

            Tim Evans (Inactive) added a comment - Hello, Due to popular demand for functionality to turn off the pre-populate commenting feature and the low usage we experience with this feature we have decided to remove this feature from JIRA Service Desk. Please refer to JSD-3922 for additional details. Cheers! Tim | Atlassian

              Unassigned Unassigned
              rgee Richie Gee (Inactive)
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                Created:
                Updated:
                Resolved: