Summary

Previously in JIRA Service Desk Cloud, users were able to set their own custom greeting in their user profile preferences. This functionality is described further in the resolved issue: JSD-2257.

With the most recent release of JSD to Cloud, that functionality no longer exists. Previously, when viewing user profile, users should be able to configure this setting under the Service Desk Preferences, however that option no longer exists.

Environment

This is observed in JIRA Service Desk v3.2.0-OD-15-001

Steps to Reproduce

1. Login to JIRA Service Desk Cloud as an Agent
2. Visit your user profile in JIRA
3. Look for JIRA Service Desk Preferences

Expected Results

You should see a place to configure your message greetings

Actual Results

The option does not exist on the profile page.

Workaround

There is currently no workaround.