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  1. Jira Service Management Data Center
  2. JSDSERVER-2405

Improve documentation related to pre-populated customer greeting

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Documentation should include how this works and how it can be turned off.

      Getting Started for Service Desk Agents mentions this feature but includes very little detail.

      The pre-populated greeting can be disabled in the Agent's profile. This is not documented.

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            [JSDSERVER-2405] Improve documentation related to pre-populated customer greeting

            Tim Evans (Inactive) added a comment -

            Hello,

            Due to popular demand for functionality to turn off the pre-populate commenting feature and the low usage we experience with this feature we have decided to remove this feature from JIRA Service Desk. Please refer to JSD-3922 for additional details.

            Cheers!
            Tim | Atlassian

            Tim Evans (Inactive) added a comment - Hello, Due to popular demand for functionality to turn off the pre-populate commenting feature and the low usage we experience with this feature we have decided to remove this feature from JIRA Service Desk. Please refer to JSD-3922 for additional details. Cheers! Tim | Atlassian

              Unassigned Unassigned
              tevans Tim Evans (Inactive)
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