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  1. Jira Service Management Data Center
  2. JSDSERVER-2405

Improve documentation related to pre-populated customer greeting

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Documentation should include how this works and how it can be turned off.

      Getting Started for Service Desk Agents mentions this feature but includes very little detail.

      The pre-populated greeting can be disabled in the Agent's profile. This is not documented.

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          is superseded by

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-3922 Service Desk pre-populated comments are missing

          • Low - Low priority issues
          • Closed
          relates to

          Suggestion - JSDCLOUD-2405 Improve documentation related to pre-populated customer greeting

          • Closed

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              Unassigned Unassigned
              tevans Tim Evans (Inactive)
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