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  1. Jira Service Management Cloud
  2. JSDCLOUD-2405

Improve documentation related to pre-populated customer greeting

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Documentation should include how this works and how it can be turned off.

      Getting Started for Service Desk Agents mentions this feature but includes very little detail.

      The pre-populated greeting can be disabled in the Agent's profile. This is not documented.

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          is related to

          Suggestion - JSDSERVER-2405 Improve documentation related to pre-populated customer greeting

          • Closed
          is superseded by

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-3922 Service Desk pre-populated comments are missing

          • Low - Low priority issues
          • Closed

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              Unassigned Unassigned
              tevans Tim Evans (Inactive)
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                Created:
                Updated:
                Resolved: