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  1. Jira Service Management Cloud
  2. JSDCLOUD-2405

Improve documentation related to pre-populated customer greeting

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Documentation should include how this works and how it can be turned off.

      Getting Started for Service Desk Agents mentions this feature but includes very little detail.

      The pre-populated greeting can be disabled in the Agent's profile. This is not documented.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Cloud'
            1. Jira Service Management Cloud
            2. JSDCLOUD-2405

            Improve documentation related to pre-populated customer greeting

              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

                Documentation should include how this works and how it can be turned off.

                Getting Started for Service Desk Agents mentions this feature but includes very little detail.

                The pre-populated greeting can be disabled in the Agent's profile. This is not documented.

                        Unassigned Unassigned
                        tevans Tim Evans (Inactive)
                        Votes:
                        0 Vote for this issue
                        Watchers:
                        4 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            tevans Tim Evans (Inactive)
                            Votes:
                            0 Vote for this issue
                            Watchers:
                            4 Start watching this issue

                              Created:
                              Updated:
                              Resolved: