Improve documentation related to pre-populated customer greeting

XMLWordPrintable

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Documentation should include how this works and how it can be turned off.

      Getting Started for Service Desk Agents mentions this feature but includes very little detail.

      The pre-populated greeting can be disabled in the Agent's profile. This is not documented.

            Assignee:
            Unassigned
            Reporter:
            Tim Evans (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Created:
              Updated:
              Resolved: