Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-3287

Turn Off auto populated text globally

XMLWordPrintable

    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently in Service Desk 3, was introduced the ability to turn off the Auto Populated text by Agent profile.

      As a Service Desk Administrator, I would like to have the option to turn off this option globally to all users.

      JSD-2257 only allows the ability to turn it off per-agent basis.

          Form Name

            [JSDSERVER-3287] Turn Off auto populated text globally

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011373 ] New: JAC Suggestion Workflow 3 [ 3648792 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664167 ] New: JAC Suggestion Workflow [ 3011373 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323796 ] New: Confluence Workflow - Public Facing v4 [ 2664167 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053163 ] New: JSD Suggestion Workflow - TEMP [ 2323796 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048206 ] New: JSD Suggestion Workflow [ 2053163 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280230 ] New: JSD Suggestion Workflow - TEMP [ 2048206 ]
            jonah (Inactive) made changes -
            Description Original: Currently in Service Desk 3, was introduced the ability to turn off the Auto Populated text by Agent profile.

            As a Service Desk Administrator, I would like to have the option to turn off this option globally to all users.

            JSD-2257 only allows the ability to turn it off per-agent basis.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-3287].
              {panel}

            Currently in Service Desk 3, was introduced the ability to turn off the Auto Populated text by Agent profile.

            As a Service Desk Administrator, I would like to have the option to turn off this option globally to all users.

            JSD-2257 only allows the ability to turn it off per-agent basis.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-3287 [ JSDCLOUD-3287 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Tim Evans (Inactive) made changes -
            Link New: This issue is superseded by JSD-3922 [ JSD-3922 ]

              Unassigned Unassigned
              psouza Pedro Souza
              Votes:
              3 Vote for this issue
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: