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  1. Jira Service Management Cloud
  2. JSDCLOUD-3287

Turn Off auto populated text globally

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Details

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently in Service Desk 3, was introduced the ability to turn off the Auto Populated text by Agent profile.

      As a Service Desk Administrator, I would like to have the option to turn off this option globally to all users.

      JSD-2257 only allows the ability to turn it off per-agent basis.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDCLOUD-2257 Allow admins to manage pre-populated texts on JSD.

          • Closed
          is related to

          Suggestion - JSDSERVER-3287 Turn Off auto populated text globally

          • Closed
          is superseded by

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-3922 Service Desk pre-populated comments are missing

          • Low - Low priority issues
          • Closed

          Activity

            People

              Unassigned Unassigned
              psouza Pedro Souza
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              Dates

                Created:
                Updated:
                Resolved: