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  1. Jira Service Management Cloud
  2. JSDCLOUD-5266

Pre-populated comments does not work in transition screen

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    Description

      Summary

      When adding comments in transition screen, the pre-populated comments does not work

      Workaround

      The pre-populated comment functionality still works at the comment section in View issue screen.

      Environment

      Replicated in these versions:

      • JIRA v7.2.0-OD-03-010
      • JIRA Service Desk v3.2.0-OD-04-003

      Steps to Reproduce

      1. Create a Service Desk project
      2. Create a request in this project
      3. Make sure you have a transition to the customer with comments (should be there by default as 'Respond to Customer')
      4. Click the transition

      Expected Results

      Pre-populated comments are populated in the comments.

      Actual Results

      The pre-populated comments are not populated in the comments.

      No errors in logs

      There was a similar bug:
      https://jira.atlassian.com/browse/JSD-3473

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              Unassigned Unassigned
              nmohdkhalid Nabil
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              Dates

                Created:
                Updated:
                Resolved: