Details
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Bug
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Resolution: Duplicate
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Low
Description
Summary
When adding comments in transition screen, the pre-populated comments does not work
Workaround
The pre-populated comment functionality still works at the comment section in View issue screen.
Environment
Replicated in these versions:
- JIRA v7.2.0-OD-03-010
- JIRA Service Desk v3.2.0-OD-04-003
Steps to Reproduce
- Create a Service Desk project
- Create a request in this project
- Make sure you have a transition to the customer with comments (should be there by default as 'Respond to Customer')
- Click the transition
Expected Results
Pre-populated comments are populated in the comments.
Actual Results
The pre-populated comments are not populated in the comments.
No errors in logs
There was a similar bug:
https://jira.atlassian.com/browse/JSD-3473
Attachments
Issue Links
- duplicates
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JSDCLOUD-5224 JSD doesn't pre populate text on pop-ups
- Closed