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Suggestion
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Resolution: Fixed
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Hi all,
Good news - Canned responses is now available in JIRA Service Desk version 3.7 and above. Canned responses allow your teams to reuse saved responses, much like a template for your reply. This feature will save time and make your team more efficient in dealing with their customer's requests.
To find out more about this feature, check out our documentation here:
https://confluence.atlassian.com/servicedesk/jira-service-desk-3-7-x-release-notes-934718353.html
On behalf of the JSD team, I want to thank all of you for contributing to this ticket. Your comments, feedback and inputs have shaped this feature.
— JIRA Service Desk Team.
Hi all,
Thank you so much for your votes and comments on this suggestion. We have a few open questions around the design of this feature and would love to hear your feedback on it. We have created a quick survey to capture the feedback: https://jiraservicedesk.typeform.com/to/GSiRrM
Thank you again for all your continuous feedback!
— JIRA Service Desk team
It would better if JIRA Service Desk can provide a canned response functionality to reply to customer tickets with a pre-made response/template.
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JST-205163 You do not have permission to view this issue
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[JSDSERVER-631] auto reply template feature
Hey Marcin... This never existed in Cloud. You can find the relevant ticket here: JSDCLOUD-631
So.. was this feature removed from JSM ?
Im trying to find this on cloud version but no luck
This issue has also been escalated by emcins.com they would really like this feature.
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This issue is related to |
| Workflow | Original: JAC Suggestion Workflow [ 3012604 ] | New: JAC Suggestion Workflow 3 [ 3650900 ] |
| Status | Original: RESOLVED [ 5 ] | New: Closed [ 6 ] |
| Workflow | Original: Confluence Workflow - Public Facing v4 [ 2665990 ] | New: JAC Suggestion Workflow [ 3012604 ] |
| Workflow | Original: JSD Suggestion Workflow - TEMP [ 2321803 ] | New: Confluence Workflow - Public Facing v4 [ 2665990 ] |
| Status | Original: Closed [ 6 ] | New: Resolved [ 5 ] |
| Resolution | New: Fixed [ 1 ] | |
| Status | Original: Open [ 1 ] | New: Closed [ 6 ] |
Ahh thanks for lettign me know, we were using server version and in the past and I just didnt expect that such a core functionality would not be out of the box in cloud.
One good think team working on it.
Cheers!