Good news - Canned responses is now available in JIRA Service Desk version 3.7 and above. Canned responses allow your teams to reuse saved responses, much like a template for your reply. This feature will save time and make your team more efficient in dealing with their customer's requests.
To find out more about this feature, check out our documentation here:
On behalf of the JSD team, I want to thank all of you for contributing to this ticket. Your comments, feedback and inputs have shaped this feature.
— JIRA Service Desk Team.