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  1. JIRA Service Desk Server
  2. JSDSERVER-631

auto reply template feature

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    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Updated as of 11 Sep 2017

      Hi all,

      Good news - Canned responses is now available in JIRA Service Desk version 3.7 and above. Canned responses allow your teams to reuse saved responses, much like a template for your reply. This feature will save time and make your team more efficient in dealing with their customer's requests.

      To find out more about this feature, check out our documentation here:
      https://confluence.atlassian.com/servicedesk/jira-service-desk-3-7-x-release-notes-934718353.html

      On behalf of the JSD team, I want to thank all of you for contributing to this ticket. Your comments, feedback and inputs have shaped this feature.

      — JIRA Service Desk Team.

      Updated as of 6 Dec 2016

      Hi all,

      Thank you so much for your votes and comments on this suggestion. We have a few open questions around the design of this feature and would love to hear your feedback on it. We have created a quick survey to capture the feedback: https://jiraservicedesk.typeform.com/to/GSiRrM

      Thank you again for all your continuous feedback!

      — JIRA Service Desk team

       

      It would better if JIRA Service Desk can provide a canned response functionality to reply to customer tickets with a pre-made response/template.

        Attachments

        1. _JSD-2257__Mockup.jpg
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        2. Fullscreen_10_21_15__3_12_PM.jpg
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        3. jsdCommentTemplateSwitch.png
          jsdCommentTemplateSwitch.png
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        4. screenshot-1.png
          screenshot-1.png
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        5. screenshot-2.png
          screenshot-2.png
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              Assignee:
              Unassigned
              Reporter:
              dchua Daryl Chuah (Inactive)
              Votes:
              342 Vote for this issue
              Watchers:
              228 Start watching this issue

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                Created:
                Updated:
                Resolved: